Upload and Download speed on Xbox shows "Not Available" and affecting performance on Xbox...

Discus and support Upload and Download speed on Xbox shows "Not Available" and affecting performance on Xbox... in XBoX Accessibility to solve the problem; Whenever I sign into Xbox Live on my Xbox One X, I have various problems. First, my digital games will not install, I cannot load up the Xbox store, it... Discussion in 'XBoX Accessibility' started by FETTI x ALBO, Feb 2, 2020.

  1. FETTI x ALBO
    FETTI x ALBO Guest

    Upload and Download speed on Xbox shows "Not Available" and affecting performance on Xbox...


    Whenever I sign into Xbox Live on my Xbox One X, I have various problems. First, my digital games will not install, I cannot load up the Xbox store, it takes a long time for me to send a Xbox message, when though my NAT Type shows "Open"
    etc... When I go to network settings and advanced settings and statistics, I see under my download speed and upload speed, it shows "Not Available" even though I am connected to Xbox Live and can see my friends and what they are playing. I even went over to
    a friends house to see if I had any issues there and....I had no issues it worked normally. I was able to download my games and enjoy Xbox but at my house I cannot. My internet on my iPhone, iPad, and computer works fine at my house but it's only the Xbox
    that has this issue. I'm thinking it has something to do with my firewall (I have Verizon) but I'm not that IT savvy to be messing around with internet settings. I just only know how to open ports and make a static IP manually though xbox.

    All the troubleshooting steps I did

    *I opened ALL the required Xbox ports

    *Factory Reset Keep my Games and Apps 4 times already.

    *Hard reset/power cycle my xbox around 15 times.

    *Used a static IP

    *Tried it on another Xbox, my Xbox One S and the same problem occurred (same issue)

    *Reset and rebooted my routed MANY times.

    Here's what a pic of it looks like: "Not Available"
    Upload and Download speed on Xbox shows "Not Available" and affecting performance on Xbox... [​IMG]


    I am lost at what to do. Can anyone help?

    :)
     
    FETTI x ALBO, Feb 2, 2020
    #1
  2. AquarrzSudnnym Win User

    Upload and Download speed on Xbox shows "Not Available" and affecting performance on Xbox Live (Wired connection)

    Call you ISP and get them to look at your connection and hardware remotely. They might help you with the network hardware settings that may be missing after you factory reset it.

    Usually all that's required with network hardware is a power cycle to reconnect to your ISP and the XBLive.
  3. AquarrzSudnnym Win User

    Upload and Download speed on Xbox shows "Not Available" and affecting performance on Xbox Live (Wired connection)

    Try Network settings support and click on MTU issue of Connection
    error solution
    to change firewall settings

    Firewalls within your network hardware are intended to help secure your network by restricting the information that travels between your devices and the Internet. However, you may experience connection issues if your firewall is restricting necessary traffic
    (a setting which may be blocking your Xbox One from connecting to Xbox Live). Additionally, some firewall settings, such as IP flood detection, can cause connection issues.
  4. AquarrzSudnnym Win User

    Upload and Download speed on Xbox shows "Not Available" and affecting performance on Xbox Live (Wired connection)

    If your using WiFi to connect to your network hardware, try a wired ethernet cable connection instead.

    If you are already using wired, check your cable and make sure they are firmly seated in their respective sockets.

    Connection solution support has further assistance to guide you.
  5. elmstreet135088 Win User

    Upload and Download speed on Xbox shows "Not Available" and affecting performance on Xbox Live (Wired connection)

    I would maybe hard reset your xbox
  6. FETTI x ALBO Win User

    Upload and Download speed on Xbox shows "Not Available" and affecting performance on Xbox Live (Wired connection)

    I reset my router before back to factory settings by holding and pressing the "reset" button on the back with a paper clip back to its default state when I first had it installed at my home, shouldn't that also fix some problems? I don't know if this is
    any significance but this is what I believed started it:

    It was working fine 3 days ago until I had to install an update for Rainbow Six Siege, the update was downloading automatically by itself and at the same time I uninstalled the game, after that, its when I got all my problems.
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Upload and Download speed on Xbox shows "Not Available" and affecting performance on Xbox...

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