Used 25,000 reward points for $25, Took points but did not get money

Discus and support Used 25,000 reward points for $25, Took points but did not get money in XBoX Sales and Promo to solve the problem; I redeemed 25 thousand microsoft rewards points for a 25$ xbox gift card, you guys took the points and even sent me a confirmation code that I entered... Discussion in 'XBoX Sales and Promo' started by Cymbiscuit, Aug 30, 2019.

  1. Cymbiscuit
    Cymbiscuit Guest

    Used 25,000 reward points for $25, Took points but did not get money


    I redeemed 25 thousand microsoft rewards points for a 25$ xbox gift card, you guys took the points and even sent me a confirmation code that I entered and I did not receive the gift card. Would like either points refunded to repurchase gift card, or would
    like my $25 gift card. I would like the product I purchased.

    :)
     
    Cymbiscuit, Aug 30, 2019
    #1
  2. Smwutches Win User

    Used 25,000 reward points for $25, Took points but did not get money

    Rewards doesn't have a phone number. You have to email them using the link I provided.

    You can also try going to your Order History on the redeem page and try resending the funds.
  3. Smwutches Win User

    Used 25,000 reward points for $25, Took points but did not get money

    Keep in mind that the funds are automatically deposited into your account. You'll want to verify your transactions at
    http://account.microsoft.com to see if they were deposited. It can take up to 24 hours to receive the funds. If you don't receive them after that, you'll need to contact

    Microsoft Rewards support
    .
  4. Cymbiscuit Win User

    Used 25,000 reward points for $25, Took points but did not get money

    they told me to post it too here, just got off the phone with them. they are useless. Even though they are the store that took my money and did not give me the product that i purchased from them, tell me they cannot help me and to go to the forums.
  5. Cymbiscuit Win User

    Used 25,000 reward points for $25, Took points but did not get money

    Dude, they took the points, sent the text message confirmation number, but there is nothing in that field under account.microsoft.com. And the idiot over the phone said rewards doesnt have a support number
  6. XBF Amber M Win User

    Used 25,000 reward points for $25, Took points but did not get money

    Hi Cymbiscuit,

    Thanks for reaching out to us in the forums for this issue with Microsoft Rewards. I can definitely appreciate how frustrating this situation must be as I am also someone who uses the

    Microsoft Rewards
    program to earn points for redemption. As we here on the forums lack the necessary tools to directly assist with the Rewards, we recommend that you set up a ticket with Microsoft Rewards Support to have them officially investigate what
    has happened in this instance.

    Microsoft Rewards - Support Request

    Once you submit the form a member of their support team will contact you within 24 hours. Please be sure to include as much information as possible for the best results.

    I hope that this information helps you out!
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Used 25,000 reward points for $25, Took points but did not get money

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