Used a free month and lost my subscription of a year

Discus and support Used a free month and lost my subscription of a year in XBoX Accessibility to solve the problem; I used a free month and it ended my yearly sub only four month in this is a concern because I’ve paid annually for years and now its canceled i wanted... Discussion in 'XBoX Accessibility' started by Ransom4URLife, Sep 5, 2019.

  1. Used a free month and lost my subscription of a year


    I used a free month and it ended my yearly sub only four month in this is a concern because I’ve paid annually for years and now its canceled i wanted this added onto my year not losing 8 months already paid

    :)
     
    Ransom4URLife, Sep 5, 2019
    #1
  2. XBF Brad A Win User

    Used a free month and lost my subscription of a year

    Hello Ransom,

    Thanks for coming to the forums. We understand you have an issue with your subscription. Unfortunately, we here on the forums are unable to assist with this issue. We recommend to request a call from support and an agent will assist you in this matter.

    When you go to Contact Us,follow these steps to request a call from support:



    • Step 1 ----select Xbox One
    • Step 2 ----select see other options then subscription changes
    • Step 3-----select show contact options

      Step 4 ----select request call from support

    Once they call explain the issue and they will be able to help you. Note that these options regularly change so just keep selecting something that gives request a call from support as a contact option.



    Hope this helps.



    Thanks,

    Brad
  3. XBF Eladio M Win User

    Used a free month and lost my subscription of a year

    Hey Ransom

    Thank you for taking the time to post this on the Xbox Forums.

    As there is no more further information that we can provide for you, and I order to prevent repetitive answers, we will now be locking this thread.

    If you have any other questions or concerns, please, feel free to create a new thread and we will cater to you there.

    Thank you for being part of the Xbox Family and we wish you a wonderful day!
  4. JTL1E Win User

    Used a free month and lost my subscription of a year

    the free month should have used before the rest of you year subscription after that month it should go strait into using the year sub if that isn't the case call the contact Microsoft support
  5. napalm 31337 Win User

    Used a free month and lost my subscription of a year

  6. DKardinal Win User

    question thats bin bugging me!

    Oh, so I might as well use my free months I got in games, even tho I have a Year subscription?
Thema:

Used a free month and lost my subscription of a year

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