VIP Vault item has not been received.

Discus and support VIP Vault item has not been received. in XBoX Rewards to solve the problem; Hello, on the 9th of April I redeemed 100 VIP gems for two Gwent card kegs, however I have not received them. I’m under the impression that I had... Discussion in 'XBoX Rewards' started by Ozonict, May 27, 2018.

  1. Ozonict
    Ozonict Guest

    VIP Vault item has not been received.


    Hello, on the 9th of April I redeemed 100 VIP gems for two Gwent card kegs, however I have not received them. I’m under the impression that I had incorrectly typed my email address when I was prompted to type it, therefore I would be grateful to receive
    some assistance to resolve this issue. Thank you.

    :)
     
    Ozonict, May 27, 2018
    #1
  2. Missing VIP gem transactions.

    I claimed several digital item from the VIP vault with gems. On 4/15/18 and I have not received any response by email are message on my account. The transactios are posted on the my rewards ledger but no rewards claim code. I'm been checking email as well.
    Help!
     
    MillerTime996, May 27, 2018
    #2
  3. GameBoi27
    GameBoi27 Guest
    VIP Vault Items

    Hello

    My gamertag is .

    I’ve read through the FAQ and I am fine with the combining of XBox and Microsoft rewards programs. However I do have one issue. It looks like now that you are abandoning the gems and vault you will not be adding more items to spend the gems on. I was saving
    for something at a higher tier but at this point with my approximate 1000 gems I would just want to spend them on rewards credits at the 500 gem tier. Are you planning on adding more quantities of those items in the vault? If you are not then it is very unfair
    to give a 1 gem for 1 Microsoft point exchange for unused gems. If that is the case it really makes me not want to spend a dime in the Microsoft store.

    Please let me know if you will be adding more quantities of 10,000 reward points at the 500 gem level in the vault. I’ve been a very loyal XBox live customer for a decade now, even longer for XBox in general, and part of the rewards program at its inception.
    It would be a huge disservice to only have the crappy vault items available before the gems are worth 1/20th the value once converted to Microsoft reward points.

    Thank you in advance for your response

    -
     
    GameBoi27, May 27, 2018
    #3
  4. XBLRewards8
    XBLRewards8 Guest

    VIP Vault item has not been received.

    Hello Ozonict,

    Apologies for the inconvenience. We have escalated this issue to our Vault team to investigate.
     
    XBLRewards8, May 29, 2018
    #4
  5. XBLRewards8
    XBLRewards8 Guest
    Hello Ozonict,

    Apologies for the delay. Our other team has alerted us to a delivery error to that domain, which may have resulted in a failure to receive those prizes at that address. To ensure delivery, our other team will reach out to you via private message with your
    codes. You can see your messages by accessing the messages option from the drop down menu that appears when you click your profile in the upper right corner of this page.
     
    XBLRewards8, Nov 3, 2018
    #5
  6. XBLRewards8 Win User

    VIP Vault item has not been received.

    Hello Ozonict,

    Apologies for the inconvenience. We have escalated this issue to our Vault team to investigate.
  7. XBLRewards8 Win User

    VIP Vault item has not been received.

    Hello Ozonict,

    Apologies for the delay. Our other team has alerted us to a delivery error to that domain, which may have resulted in a failure to receive those prizes at that address. To ensure delivery, our other team will reach out to you via private message with your
    codes. You can see your messages by accessing the messages option from the drop down menu that appears when you click your profile in the upper right corner of this page.
  8. XBLRewards8 Win User

    VIP Vault Items

    Hello GameBoi27,

    Don’t worry. We’ll be updating the vault with new items and restocking popular ones on a regular basis, so be sure to check back often!
  9. Spinucci Win User

    VIP Vault Items

    I personally think putting the 2 together is completely moronic. As someone who has both rewards programs I now feel like half of their appreciation is being taken away along with half of what they give back. The vip vault has nothing in stock to purchase!
    If you guys are going to screw us out half our rewards programs you should atleast let us spend what we have before you do. I don't get how the Xbox live rewards points are out of stock. They are not physical. You guys just made them up. Make some more invisible
    points up. Here I'll give you guys 100,000 **** points for the trouble, they are free and there is more where they came from! Add more rewards before you end this thing and you can have them all!!!!
  10. theunit1982 Win User

    Vip Gems and vault items

    I am also gutted about this (In fact, I have not seen anyone have anything positive to say about this transformation). I have started doing every thing I can to get rewards and am already up to nearly 2000 GEMS. Then they go and take this away. This really
    is shocking and it looks like Microsoft are going to be upsetting a hell of a lot of gamers here!! TAKE NOTE MS, listen to your loyal fans!!
Thema:

VIP Vault item has not been received.

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