want this solved

Discus and support want this solved in XBoX Rewards to solve the problem; im not sure exactly about what you are doing there , you dont read anything your costumers say ? i asked how can i contact your department directly... Discussion in 'XBoX Rewards' started by SnakierIce55222, May 23, 2018.

  1. want this solved


    im not sure exactly about what you are doing there , you dont read anything your costumers say ?

    i asked how can i contact your department directly to solve this and you guys answer like im talking to a wall.

    im tired of telling you that i dont care about your sweepstakes or if i could have won something or not , i asked a compensation and gave the reasons and i was sent here to talk with you about that but after talking with you everyday for the past weeks i
    dont see how can i talk with someone that looks like dont even knows how to listen to anything

    :)
     
    SnakierIce55222, May 23, 2018
    #1
  2. want this solved

    you can keep acting like little kids saying everyday the same or you can do your work and solve this once and for all , im sick and tired of your actitude every proof is there , every explanation was already given if your awser is joking with your costumers
    we will have problems that is for sure
     
    SnakierIce55222, May 23, 2018
    #2
  3. XBLRewards8
    XBLRewards8 Guest
    want this solved

    Hello SnakierIce55222,

    Looking over your post history, it sounds like you are asking about your Forza promotion. Since you did not enter into this promotion, you did not receive any prizes.



     
    XBLRewards8, May 23, 2018
    #3
  4. want this solved

    this is how microsoft works , if they do **** they try to silence their costumers so they act like nothing happened isnt it ? and like this i have some more if i need to do anything more than coming here everyday and ask this to be solved

    want this solved [​IMG]
     
    SnakierIce55222, May 29, 2018
    #4
  5. AIex WiIheIm
    AIex WiIheIm Guest
    Hey there.

    The staff and volunteers (like me) spend hours of our time reading through each and every forum post.

    I would like to help you out here, but your forum post does not really get the point across, please tell me what you are trying to achive today and I will do my best to help you out.

    Keep in mind we are volunteers and I have NO power whatsoever in assisting with any type of refund etc.

    Thanks.
     
    AIex WiIheIm, May 29, 2018
    #5
  6. if im here is because i was sent here by the xbox support to get the compensation because they say your are the only ones that can give it , i dont know who can give it or how can it be given but one thing im sure , i want this solved quick .

    i dont care about any sweepstakes but i do care about respect and i will not tolerate that i got threatened , disrespected , insulted , lied at and will not accept either my little brother xbox being blocked because you dont like me .

    if you want me to be honest im sick and tired of telling them if they created the problem and didnt do their job right it them who have to compensate for all of this and its not with a live month gold , they say they dont have the tools een if i deserve
    they cant give anything and the best is to contact you for the compensation because it was your sweepstakes and you have tools for that so here im.

    if you guys have problems with that i think the best is to contact each other and solve it isnt me who haves to take with all of this situation
     
    SnakierIce55222, May 29, 2018
    #6
  7. AIex WiIheIm
    AIex WiIheIm Guest
    Compensation for what? And how were you threatend. I saw support said they would issue a sanction, which they are not able to do. Please send me a full screenshot and I will forward it to the higher management.

    As for that support agent threatening you, that is deffinately not ok and I will take a look at that.
     
    AIex WiIheIm, May 29, 2018
    #7
  8. want this solved

    i think i already explained everything about the compensation , as a member of your program i tried to enter a sweepstakes and i wasnt able to do it because of one account problem and i contacted them exactly because i thought was one account problem ,
    since that day they gave me wrong information after wrong information and i got everything i already said and for that reason i demanded a compensation from them.

    as i said this isn't about any sweepstakes is about respect , i understand mistakes everyone does them but i dont accept insults , threats and lies . let me tell you that the only reason why i lost my right to participate on that was the fact that more than
    one agent told me the case was already in your hands that i just had to wait and by that i mean clearly they said the rewards team already had the case to solve.

    about the threats , no it wasn't an agent , it was a manager threatening me that if i keep trying to report the situation that would happen and the truth is i just didn't got my xbox blocked because i didn't had one i sold mine and moved to sony because
    of your disrespects but my little brother got his xbox blocked from live during 1 month and it just stopped when i contacted the enforcement team and asked them explanations about it because yes i contacted a lot of times but when you have a problem that is
    what you do you cant expect your costumers to have problems or not be ok with your actions and ignore them.

    you know what happened after my contact ? the console was unblocked right away but the funny thing about that is that his console was blocked exactly on a date that started your sweepstakes back in January and it ended 1 day before the sweepstakes ended
    which prevented him or me from winning anything he was only able to register but couldnt play anything and for that reason we lost a second sweepstakes by a mistake someone did not us and i cant accept that .

    the case was reported at the time , still the manager is there its like you can do whatever the hell you want to your costumers that you are perfectly ok nothing happens you just have to say you dont have tools to anything and send your costumers to get
    a compensation somewhere else , they are very wrong if they think i will let this pass.

    and this isn't the only thing because the xbox team thinks i am a fool and for that reason comes with the fact that i had to travel for a couple of weeks to Portugal so they say i don't have the right to be compensated , i am sure you know the difference
    between legal residence and a trip to solve personal problems from what i know in your faqs this is very clear everyone needs to be a legal resident and have more than 18 years well i have both of that things so don't try to fool anyone
     
    SnakierIce55222, May 29, 2018
    #8
  9. AIex WiIheIm
    AIex WiIheIm Guest
    Thing is, support is outsourced, they do not work for Microsoft, so they have zero power whatsoever to do what they said. As for the rewards compensation, you'll need to email *** Die E-Mail-Adresse wurde aus Datenschutzgründen entfernt. ***

    and to complain about the service you received, which I agree is totally not acceptable, you'll need to formally write to One Microsoft Way, Redmond, WA.
     
    AIex WiIheIm, May 30, 2018
    #9
  10. i dont know what people can or cant do what i do know is that i was sent here to get the compensation and im tired of going from place to place trying to solve something that no one wants to solve and i have to be honest the more this goes the less i want
    to reach any agreement because this is more than insulting me , i dont know a single company in the world hat haves so many departments associated and no one moves a finger about anything.

    well i dont know what you asked me to email but anyway if you are asking me to email the legal department that was done 8 months ago and no one said anything
     
    SnakierIce55222, May 30, 2018
    #10
  11. AIex WiIheIm
    AIex WiIheIm Guest
    Listen to me. I am a volunteer, alright?? OK?? I CAN NOT DO ANYTHING IN MY POWER TO COMPENSATE YOU. All I can do is direct you to someone who can.
     
    AIex WiIheIm, May 30, 2018
    #11
  12. i think we have here a little problem , you are a volunteer but i am an user of this product and have a problem with your company if you arent ok with that the problem isnt mine.

    i didnt got anything you said , to email *** Die E-Mail-Adresse wurde aus Datenschutzgründen entfernt. ***

    and to complain about the service you received, which I agree is totally not acceptable, you'll need to formally write to One Microsoft Way, Redmond, WA.


    you think im going to write a letter to microsoft in order to solve a problem when they have a lot of teams to do it ?

    it is funny because you answered me like 3 times and you are already talking like you are mad i would like you to tell me how should i feel after contacting you more than 20 times ? contact all the departments the support team asked me to contact , get insulted
    and threatened?

    you

    want me to come here and make a party or be a nice guy ? you know what

    lead to this ? it was the fact that i was nice asking for help and

    because of it the support team treated me like garbage so im sorry but

    no more nice guy , you guys contact whatever you want , talk with each

    other i dont care but i want this problem solved
     
    SnakierIce55222, May 30, 2018
    #12
  13. AIex WiIheIm
    AIex WiIheIm Guest

    want this solved

    At this point, I can see why the staff were not being very compassionate towards you.

    I would like to help you out, but you need to work with me here.

    I don't feel very comfortable and I will unfortunately need to seek moderator help.

    Should you have any further questions, please feel free to post again.

    ___________________________________________________________________________________
     
    AIex WiIheIm, May 30, 2018
    #13
  14. im sorry, i need to work with you ? you sent me something i cant see if you send me something i can actually see maybe i can do what you asked but from what i know you said to contact other place and told me you there cant do anything i dont see where that
    fits in a solution.

    you guys are really very funny , i go to the support beg for help during one month contact almost every damm place that you have and no one helps me and you tell me im not helping you helping me , with all due respect i lost the count on everything i already
    did that you there asked the problem is that no matter what you say or ask me to do normally is a dead end and from what i saw from you the answer would be for me to send a postal to microsoft in order to get this solved but im sorry i dont have more months
    to spend on this **** .

    one more thing dont come here and try to flip this because you all will be respected as long as you respect me and i guarantee you that any of this people in here after 10 months of this **** wouldnt go to any microosft department and smile to them , tell
    me what you want me to do to actually solve the problem and i will actually do it just dont come here and try to make me the bad one on this after contacting you more than 20 times
     
    SnakierIce55222, May 30, 2018
    #14
  15. AIex WiIheIm
    AIex WiIheIm Guest
    What do you not understand about "I am a volunteer" and "I can't do anything"? I provided you an email.

    Case closed.
     
    AIex WiIheIm, May 31, 2018
    #15
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