Warranty ended when device was being repaired

Discus and support Warranty ended when device was being repaired in XBoX on Consoles to solve the problem; A few weeks ago I sent my Elite series 2 controller in for repair, before the warranty ended, and microsoft still has the controller. But when I go to... Discussion in 'XBoX on Consoles' started by [Taco], Aug 1, 2020.

  1. [Taco]
    [Taco] Guest

    Warranty ended when device was being repaired


    A few weeks ago I sent my Elite series 2 controller in for repair, before the warranty ended, and microsoft still has the controller. But when I go to the website, it says the warranty is over and doesn't show the status of it

    :)
     
    [Taco], Aug 1, 2020
    #1
  2. ngocphi Win User

    New Replacement But Not New Warranty

    I sent in my Elite Wireless Controller Series 2 for the second time because of the "A" button being intermittent. Last time they sent back the same controller repaired or a refurbished one, not sure.

    This time they sent me a brand new one with the box and everything sealed. I checked the serial number and it is a new one. Microsoft even updated it on my devices page on my profile. I noticed something though. My warranty ends the same time as the original
    did when I bought it back in June. Being a brand new device, shouldn't it get a brand new warranty? The old and current warranty ends in October.
    Why would you expect something abnormal as extemded warranty

    When warranty replacement happens it doesnt affect the end of the warranty EVER Unless it is past the warranty period which case you get 30 days or a paid repair which gives you an extended warranty

    This is regardless of companies
  3. WPAK Win User

    elite remote warranty check

    Hi there,

    usually you will be able to check the warranty when you add a device to the devices list and it will show the warranty for that device, this is the link:

    https://account.microsoft.com/devices/


    When setting up a repair request it usually will also show the warranty, this can be done via the same link, but it's advised to only do that when you actually need a repair request for a device
  4. ooD0C H0L1DAYoo Win User

    Xbox One X and new Xbox One S both overheats like crazy as soon I start a game

    If you've registered your device, sign in at Device services to
    see the device’s warranty status. If it’s within warranty, repairs are free. If your device is out of warranty, you’ll be charged a repair fee.
  5. Maxime86 Win User

    Problem with a Xbox One Controller

    Thank you, because the warranty being 2 years I would like to be repaired before the end of this one.
  6. Maxime86 Win User

    Problem with a Xbox One Controller

    Thank you, because the warranty being 2 years I would like to be repaired before the end of this one.
Thema:

Warranty ended when device was being repaired

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