Warranty Issue

Discus and support Warranty Issue in XBoX on Consoles to solve the problem; I am trying to find the address for a warranty Controller return. No address was included in the email only a request for me to mail the controller.... Discussion in 'XBoX on Consoles' started by Jay Thomson, Sep 13, 2019.

  1. Jay Thomson
    Jay Thomson Guest

    Warranty Issue

    I am trying to find the address for a warranty Controller return. No address was included in the email only a request for me to mail the controller.

    Where do i find the address?

    Jay Thomson, Sep 13, 2019
  2. XBF Nestor S Win User

    Warranty issue²

    Hi there Samm

    Thank you for reaching out to us!

    above the best way to reach Live Support would be here: https://support.xbox.com/contact-us#0

    Step 1 ----Select Xbox One

    Step 2 ----Select
    See other options

    Step 3 ----Select topic (Ex. System Update)

    Step 4 ----Select "Show contact options"

    Step 5 ----Select request a call from support

    We hope this adds a bit of clarity as to how to actually get in touch with an Xbox Support Specialist. Give it a
    shot and let us know how it goes.
  3. SAMMnS Win User

    Warranty issue²

    Well I've tried, it always leads back to that formular I never manage to reach an actual window to send my request to get an answer, that's why I asked here
  4. XBF Chris J Win User

    Warranty issue²

    Hello Sammns,

    Thank you for posting here on the Xbox forums. Typically, the Xbox comes with a 1 year manufacturer warranty with the option to extend it by 2 years Via a Microsoft store. This can vary between regions though. Did you get the extension? If not, can you provide
    us with your region?

    If you purchased warranty through the retailer, then you will have to get a replacement/repair through them.

    I hope this helps, let us know the details I requested if you require further support
  5. XBF Steven R Win User

    Warranty issue

    Hey there Flashbloodx

    Thanks for reaching out to the Forums for clarity on how to hopefully obtain your controller's serial number for warranty info. I can totally see how not being able to see the number when/if your controller is acting weird could be pretty distressing. In
    this instance, I suggest contacting
    Xbox customer support
    directly and see if an agent can help you out. They might have tools to look that up if you ever linked your account to the controller.

    When you get the chance, get in contact with them and let us know if that helped.

  6. DanMen334 Win User

    Warranty issue

    in console information as long as it's connected

Warranty Issue

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