Warranty problem (xbox controller)

Discus and support Warranty problem (xbox controller) in XBoX on Consoles to solve the problem; Hello, I have an Xbox One S and its warranty ends 04/15/2020. I have a technical problem with a joystick on my controller and I looked for a repair... Discussion in 'XBoX on Consoles' started by Nathan.bnx, Feb 20, 2020.

  1. Nathan.bnx
    Nathan.bnx Guest

    Warranty problem (xbox controller)


    Hello,

    I have an Xbox One S and its warranty ends 04/15/2020.

    I have a technical problem with a joystick on my controller and I looked for a repair or replacement using the serial number of the controller.

    The problem is that according to Microsoft, my controller no longer has a warranty, whereas I bought the Xbox and the controller at the same time.

    Thanks in advance for the help Warranty problem (xbox controller) ;)

    (my english isn't perfect, I'm french)

    :)
     
    Nathan.bnx, Feb 20, 2020
    #1
  2. AridLizard Win User

    Intermittent sound on xbox one s when playing games

    can you borrow a different controller to confirm whether the problem is with the Xbox or the controller?

    if it works fine on a different controller then you will need to get the controller repaired/replaced (standard warranty is 90 days but some retailers have a longer warranty if you didn't get it direct from Microsoft/Xbox)

    if the problem continues with a different controller then you should set get it replaced under warranty.
  3. Onyx Is Here Win User

    Warranty problem (xbox controller)

    Sorry to hear it. Xbox Accessories such as controllers have only a 90 day warranty from the date of purchase. I'm afraid that if your controller is out of warranty you would need to either pay for a repair or look into purchasing a new one
  4. Nathan.bnx Win User

    Warranty problem (xbox controller)

    If you bought directly through Microsoft Store you can reach the support like was said by our fellow ambassador NaZoooom but I think the support will say that the controller warranty is alredy over.
    I bought it on Microsoft store online. But when I go to https://beta.support.xbox.com/contact-us and select my type of problem I am redirected to the forum or Microsoft's AI chat.

    So I don't know how to get an assistance for this problem.

    Thanks for your help ;)
  5. RedCarGamer Win User

    Warranty problem (xbox controller)

    Besides the console having 2 years of warranty in Europe you are right, but the controller doesnt use that amount of warranty. For what I could find, controllers in Europe have a 1 year warranty.

    If you bought the console in a retailer or a non-microsoft store you need to check with them. If you bought directly through Microsoft Store you can reach the support like was said by our fellow ambassador NaZoooom but I think the support will say that the
    controller warranty is alredy over.
  6. Nathan.bnx Win User

    Warranty problem (xbox controller)

    Thanks everyone, I will call the support tomorrow.

    Have a good time ;)
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Warranty problem (xbox controller)

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