Warranty start date

Discus and support Warranty start date in XBoX on Consoles to solve the problem; Hi all, I have asked this question before, but wondered if anyone can give me an accurate answer. I have tried following all the links, but cant get a... Discussion in 'XBoX on Consoles' started by rossmfh76, Oct 24, 2019.

  1. rossmfh76
    rossmfh76 Guest

    Warranty start date


    Hi all,

    I have asked this question before, but wondered if anyone can give me an accurate answer. I have tried following all the links, but cant get a clear answer from anyone.

    I registered my device with Microsoft so i could send it away for repair. See screenshot below. It says that it is under warranty for three years ending 1/06/21. This would suggest it was bought 01/06/18. I bought it "new" from a toy shop in December 2018.
    Does anyone know how they work out this date? Have i been sold something that was previously sold and returned? Thanks everyone.


    Warranty start date [​IMG]


    :)
     
    rossmfh76, Oct 24, 2019
    #1
  2. Photonimus Win User

    Warranty Start Date

    I recommend giving a call to 1-800-4MY-XBOX

    They may be better suited to answer.
  3. XBF Brad A Win User

    Warranty start date

    Hi Ross,

    Thanks for coming to the forums. With what you posted it is very possible someone bought this console before you. There are two reasons:

    1. The warranty started 11 months before your purchase.
    2. There is an extended warranty purchased through Microsoft, called Microsoft complete that is why there is three years.
    The warranty for an Xbox console is one year. So in this instance you have got a console with extra warranty that the person forgot about when they returned the console. Personally, in this instance I would not worry about it as you have extra warranty on
    the console.

    Thanks,

    Brad
  4. KLRSKIR Win User

    Question about Xbox 360 S Warranty

    A little clarification here; The warranty on a new console starts on the date of purchase, not the date of manufacture.
  5. ArminatorX Win User

    Xbox One X Warranty

    Usually if you have a proof of purchase with the purchase date (e.g. store receipt) the warranty starts from the purchase date.

    However, you need to prove that you purchased the console on that specific date, and contact the official support, so the full warranty can be honored.
  6. southman1 Win User

    Are you getting extended warranty?

    Nope, if they made the extended warranty starts after the initial warranty runs out that would be different, my X1 warranty expires Feb 15, if I get a 2 extended warranty it starts from the date of the original X1 purchase which was Nov 13 so a 2yr warranty
    will expire Nov15 only 9 months.
Thema:

Warranty start date

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