Was billed one day before my expected billing date

Discus and support Was billed one day before my expected billing date in XBoX Sales and Promo to solve the problem; Hello, I was charged one day before I was expected to charged for this product and was wondering if I could cancel my subscription already. I think I... Discussion in 'XBoX Sales and Promo' started by ZacharyPinon, Jan 22, 2021.

  1. ZacharyPinon
    ZacharyPinon Guest

    Was billed one day before my expected billing date


    Hello, I was charged one day before I was expected to charged for this product and was wondering if I could cancel my subscription already. I think I already cancelled it however it says it expires tomorrow and that I was already charged 10 dollars. This
    is for the Xbox Game Pass, any help would be much appreciated.

    :)
     
    ZacharyPinon, Jan 22, 2021
    #1
  2. ZacharyPinon Win User

    Was billed one day before my expected billing date

    Okay, it updated so now it says I have Xbox Game Pass until 2/21 and is that finalized as far as that goes? I can't refund it and cancel it in any shape or form? I am much appreciative of your help, I believe I cancelled my automatic billing and it said
    it will automatically expire then.
  3. reforc3 Win User

    Was billed one day before my expected billing date

    Hello,

    Please login with your credentials (if needed) at this link: https://account.microsoft.com/services/

    Afterwards locate the service / subscription you want to cancel and click on Manage, there will be a few details about the due date, renewal settings payment options, etc., there will be a link to cancel the service and will ask your final confirmation.
  4. Gob1zku Win User

    Auto renewal is off But still charging my debit card.

    All accounts have a renewal date and a billing date. The renewal date is the date your subscription actually renews for an additional 1, 3, or 12 months. The billing date is the day charges are sent out. One time charges are billed on the day of purchase,
    but subscriptions go by the billing date.

    My guess is your renewal and billing dates are different and you never noticed it before. You can either call support or check billing.microsoft.com to confirm this.
  5. Jacyintha Win User

    Something wacky going on with xbox live.

    You'll want to talk with phone support to be sure, but it sounds like you have different renewal/billing dates.

    Your billing date can be upto a month after your renewal date. So say your subscription renewed on 2/24/12, but didn't bill you until sometime in march. It will try for 27 days before it suspends the account. If you hit another renewal before that date,
    it stacks the two.

    So the 21 is you paying for a past due and the current balance.
  6. ngocphi Win User

    Error entering a Pre-Paid 12 month Live subscription code prior to the end of the previous subscription - 0x80169CF9

    That shows a billing issue

    You need to contact support

    You can't use a prepaid code as a payment option it only adds time so if you owe money for a upcoming renewal (remember billing date is different from renewal date and can be the day before)
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Was billed one day before my expected billing date

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