WD ULTRA 3TB hard drive suddenly stopped being detected on xbox one x, for the use of...

Discus and support WD ULTRA 3TB hard drive suddenly stopped being detected on xbox one x, for the use of... in XBoX on Consoles to solve the problem; Hello fellow gamers, I recently purchased a WD Ultra 3TB hard drive to view my video files on my xbox one x media player. It was working at first,... Discussion in 'XBoX on Consoles' started by project.lenzone, Sep 10, 2020.

  1. WD ULTRA 3TB hard drive suddenly stopped being detected on xbox one x, for the use of...


    Hello fellow gamers,

    I recently purchased a WD Ultra 3TB hard drive to view my video files on my xbox one x media player. It was working at first, until it randomly stopped being detected few days later.

    **My other WD ultra (smaller storage) hard drive works fine and is detected.

    **the hard drive in question works fine on my windows 10 computer, it is detected and I can transfer files normally.

    **the hard drive in question works fine on other devices such as roku, media players etc. it is detected on these.

    I've tried all trouble shooting with no success.

    - tried changing the hard drive usb cable (both cables tried are usbc to usb3)

    - tried plugging into all the different usb ports on the xbox

    - tried restarting console

    - tried hard resetting console (while keeping games and apps)

    - tried power cycle (holding the xbox button 10 seconds, unplug power for 2 min)

    - tried reformatting the hard drive on PC, (tried reformatting in NTFS and exFAT)

    Nothing has worked so far...

    I've chatted with xbox support who suggested the same things I already tried, and then finally said to contact WD for more support. I've created a support question to ask WD, with no response yet.

    I don't understand how this hard drive can be detected on my other media players and my computer, but not on the xbox one x (anymore).

    I've searched online for fixes, and they all suggest the same methods, and i notice many people have similar issues unresolved, however most posts are about using it as an external storage for games/apps. I'm trying to use this a a media source on media
    player. Regardless, im unable to detect it on xbox at all now. Someone please assist me.

    :)
     
    project.lenzone, Sep 10, 2020
    #1
  2. duvadan Win User

    Xbox One External Hard Drive

  3. MetalNutz Win User

    External hard drive question time!.

    I have two with a total of 3tb of space. I use WD drives.
  4. Farscape247 Win User

    External hard drive

  5. THE LONEWOLF209 Win User

    My hard drive doesn't work with my Xbox one...

    I'm in the same boat. I have a WD My Book 3TB. I plug it into my PC and it connects and reads the hard drive just fine. Even performed a drive test and it passed.
  6. UpTownDC Win User

    External hard drive for xbox one what to you use?

    WD 3TB USB 3.0 external drive here. Works like a charm.
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WD ULTRA 3TB hard drive suddenly stopped being detected on xbox one x, for the use of...

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