We cannot login to our xbox account

Discus and support We cannot login to our xbox account in XBoX on Consoles to solve the problem; XBox one, we cannot login to our xbox account, using the controller. Progress of games is not being saved. Can anyone help or advise please... Discussion in 'XBoX on Consoles' started by Jo & Jo, Mar 15, 2019.

  1. Jo & Jo
    Jo & Jo Guest

    We cannot login to our xbox account


    XBox one, we cannot login to our xbox account, using the controller. Progress of games is not being saved.

    Can anyone help or advise please

    :)
     
    Jo & Jo, Mar 15, 2019
    #1
  2. Jo & Jo Win User

    We cannot login to our xbox account

    Thank you for your advice, we'll try this and let you know if it works.
  3. Kiesey Win User

    We cannot login to our xbox account

  4. XBF Nestor S Win User

    We cannot login to our xbox account

    Hey there Jo thanks for keeping in touch.

    We apologize for the inconvenience this has caused but rest assured we are here to help, we do however need a bit more information on this matter to determine the best course of action. How many accounts are on the console? Is the console connected to the
    internet (Check through the network settings) Also when was the last time the consoles caches were cleared out?

    How to clear Game Cache on the Xbox One:

    Settings

    System

    Storage

    Clear Local Saved Games

    Yes and Restart




    To clear the Network Card Cache (alternate MAC address)

    Settings

    Network

    Network Settings

    Advanced settings

    Alternate MAC Address

    Clear and restart

    IF THE CONSOLE IS CONNECTED TO THE INTERNETno
    progress or purchase data will be lost, what we accomplish by doing these steps would be to resync the profile to the cloud getting rid of any corruption as a byproduct.

    Give these steps a shot and let us know if we can further assist in this or any other issues or inquiries!!
  5. Jo & Jo Win User

    We cannot login to our xbox account

    Thank you for your advice, we'll try this and let you know if it works.
  6. Jo & Jo Win User

    We cannot login to our xbox account

    Thanks for offering help but we dont get any error. When loggin in with the controller it just disconnects after a short time.
Thema:

We cannot login to our xbox account

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