We couldn't sign you into Xbox Live error when playing Halo Infinite on PC

No luck, I

1. Updated everything, including windows
2. Reset the app
3. Ran the Troubleshooter
4. ran wsreset.exe

None of these helped. Any ideas?

Hi Clark,

Thanks for reaching out to us in the forums for this issue. Man, that is truly a bummer and I'm sure that it is also equally frustrating. You may wish to attempt a clean boot of your system, then attempt to fix the Xbox app. I'm placing the links below with
the instructions on how to do these steps and would love to hear the results.

How to perform a clean boot in Windows

Fix problems with apps from Microsoft Store

I also found a couple of applicable posts from our Windows forums that may additionally helpful as well:

Error code 0x80070520 when signing into Store and/or XBox Live games

error code 0x80070020

Lastly, you may wish to try deleting the Windows Store cache as that can cause the error code you're getting to pop up as well:

• Press Windows key or open Windows Start, then type
  wsreset in the search bar
• Right-click on wsreset.exe and select Run as Administrator
• This will clean the Windows Store cache. Make sure you don’t press anything while the command prompt is working.
• Windows Store will open when it’s been reset and you should restart your PC.

Give these a try and please let us know the results.

I hope that these help you out!

Hi thatClarkguy,



Thank you for letting us know that the issue has been fixed. We'll be locking the thread as the issue has been resolved.
If you ever require any help with any other issues please feel free to come back to the Xbox Forums for further assistance. For those reading this thread, if the troubleshooting steps listed above didn't help resolve the issue, please feel free to create a
new thread asking for assistance.

Thank you and have a great day!

Hello
thatClarkguy,

Thanks for reaching out to Xbox support forums.

After researching online, I came across these troubleshooting steps within our community for the issue that you're describing.

[ Direct Link: Can't sign into Xbox App 0x80070520 ]

1. Open File Explorer.
2. Navigate to the following:
   • C:\Users\[your profile]\AppData\Local\Packages\Microsoft.XboxIdentityProvider_cw5n1h2txyewy\AC\TokenBroker
3. Delete the Accounts and Cache folders.
4. Try the Xbox app again.

Let us know if that helps!

Good luck!

Felix

Xbox forums support

Hi ThatClarkGuy,

Thanks for reaching out to us and responding. We appreciate your efforts and want to help as best as we can. I was looking into this issue and found that someone else had the same thing happen. They said "I redownloaded and reinstalled the Xbox
app and the Xbox Identity provider via the windows store with a little help from the
powershell app to sort out the Microsoft store."

Here are steps below on how to uninstall and reinstall Xbox app:

1. Click Start, and then type Windows PowerShell on the search box.

2. Right-click, and then select Run as administrator.

3. Type the following command to uninstall Xbox app: Get-AppxPackage
*xboxapp*| Remove-AppxPackage

4. Hit Enter.

5. Launch Windows Store and download Xbox App.

As for the Identity portion:

1. Copy the link provided Xbox
Identity provider.

2. When you copy and paste the link open it in Microsoft Store.

3. Install the app then launch Xbox App

4. it should ask you to sign in again completely.



I hope this helps. Let us know the results