"We didn't recognize this serial number" when registering Xbox Controller to Microsoft Account.

Discus and support "We didn't recognize this serial number" when registering Xbox Controller to Microsoft Account. in XBoX on Consoles to solve the problem; When I go to register my Xbox Controller to my Microsoft account, it says that my serial number wasn't recognized. I have inputted the serial code many... Discussion in 'XBoX on Consoles' started by 6ixsaeed, Jan 11, 2022.

  1. 6ixsaeed
    6ixsaeed Guest

    "We didn't recognize this serial number" when registering Xbox Controller to Microsoft Account.


    When I go to register my Xbox Controller to my Microsoft account, it says that my serial number wasn't recognized. I have inputted the serial code many times and I am typing it correctly and it is definitely the serial number, but it just won't work. Any help is appreciated!

    :)
     
    6ixsaeed, Jan 11, 2022
    #1
  2. Ricardo Lechuga Win User

    "We didn't recognize this serial number" when registering Xbox Controller to Microsoft Account.

    Hi 6ixsaeed! My name is Ricardo an independent advisor ready to help you with this situation!

    If your controller isn’t working and needs replacing, enter the controller’s serial number at the bottom of this page. You can find the serial number inside the battery compartment, below the barcode.

    https://support.xbox.com/en-US/help/hardware-ne...
  3. JxS Draco Win User

    Devices page doesn't recognize serial number

    It says "We didn't recognize this serial number" and I got the number from behind the battery and from the box the controller came in
  4. HarryBrown6 Win User

    xbox elite controller series 2

    Unfortunately, because i bought the elite controller on its own, i cant seem to register it. When asking where to find the serial number there is no option for the xbox elite series 1. Other people have said unless you bought the package (Which i didn't)
    there the serial number option doesn't register the serial number of the controller. the only way to register a xbox elite controller is to by the paddle package and then the serial number is accepted. Personally i don't want to have to buy something just
    to be able to see if a warranty is still active.
  5. x Born Red Win User

    Elite ver.2 ghosting

    For some reason, I was able to register my Series 2 under my Microsoft account when I bought it. I can go in a request a replacement from there, but not through the Xbox support site where it tells me the serial number doesn't exist.

    Try logging into your Microsoft account at account.microsoft.com , register your controller under devices if you haven't, and hope it recognizes you have the extended warranty when you request a replacement
  6. MFH99 Win User

    How to escalate support?

    No I didn't, and now a cannot:

    "We didn't recognize this serial number

    Please check your serial number, then try entering it again. If you need help, go to the support page for your device"
Thema:

"We didn't recognize this serial number" when registering Xbox Controller to Microsoft Account.

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