we have ultimate game pass on console but when we tried to use it on a phone for childs...

Xgu only shares on the console

To use game streaming you need to use your profile

We had an active Gold subscription and my son tried the Game pass for a month and then cancelled it but now we don't have anything and we are only 5 months into our year of Gold. Why do we not have anything now?

Hi

By activating the Game Pass Ultimate subscription (the trial version) it converts your Gold subscription to Game Pass Ultimate completely (replaces) so when you cancel the Game Pass Ultimate service renewal, you are canceling the service completely. This
is something that the service detects and advises when activating the Game Pass Ultimate subscription trial.

Hello Eva,

Thanks for reaching out to the forums. We understand you are trying to purchase the Ultimate subscription. We recommend using the

Ultimate game pass site. Make sure when you go there you sign in with your child's account.

Hope this helps.

Brad

Hi Jocubed,

Thanks for coming to the forums. We understand have questions in sharing gold and getting game pass Ultimate. The best thing to do is set your

home console on B. This will allow the child to play with you when you play on console A. This also answers the other questions. When you upgrade to Game pass Ultimate the gold gets converted to Ultimate time, which is included in game pass Ultimate. You
will still have access to all games with gold as you will still have Xbox live gold. Here is a

game pass ultimate faq for more information on that. The Ultimate included, xbox live gold, game pass for console, and game pass for PC. You will be able to access all this from console A on your profile.

Thanks,

Brad

Hello Sector,

Thanks for reaching out to the forums. We understand you have issue with a code being redeemed. When you have an ultimate subscription, any code will be converted into Ultimate time. The reason for this is the ultimate subscription has Xbox live gold, game
pass for console and PC. Here is the
conversion chart for future reference. As there is nothing more we can do I will be locking this thread.

Thanks,

Brad