Website / account-specific bug on marketplace.xbox.com ?

OuiOuiBa · Jan 21, 2020

Hello,

I am a suscribed Live Gold member (I've suscribed to Xbox Game Pass Ultimate in November, it expires in one month approximately.

I can grab my monthly free games ("Games with Gold") for Xbox One by using the Microsoft Store Windows 10 app on my computer, it works perfectly.

XBox 360 games must be retrieved using the marketplace.xbox.com website instead, and that
never worked for me (so, I have to do that on an actual console).

From a regular browser on my computer, I log in on the website, click "download on XBox 360" (on the LEGO Star Wars II page). Get a "purchase confirmation page", click "Confirm", then nothing happens (the loading animation is running forever).

On looking at the network monitor in Firefox dev tools, I see a bunch of 200 OK responses, and a 404 on
https://live.xbox.com/fr-FR/Purchase/Xbox/<REDACTED>/pidl.prerequisites.js. Could it be what blocks the purcharse process ? What is it ?

I've Googled a bit to no avail. At least 1 other person had this problem but the old forum threads do not have any solution, see https://answers.microsoft.com/en-us/xbox/forum/all/cant-get-the-free-xbox-360-game/0a563463-30e6-4331-91dd-25e9d7ff241a
(this is a workaround at best, not a solution).

I've tried changing paiment mode (switching from Paypal account to a valid credit card before "purchase"), it does not make any difference.

Also, I have noticed that when I go to certain screens in the Xbox 360 dashboard on my console, I do get weird error codes. I haven't written them down but I could provide them if they are useful. My console is 100% functional, so these
error codes are definitely account / software related issues, not console hardware issues.

:)

Onyx Is Here

Sorry to hear it. Do you live in the same country that your account is set for? If not then that could be the problem.

ngocphi

that would be why

when on the website have you changed the region of the website to UK?

your marketplace on the website must match the region of the account

if it isn;t showing on your dashboard on your UK account

its is available

marketplace.xbox.com/.../00000000-0000-400c-80cf-00014d5307df

YiannisCY

The full games that are available for download are called "Games On Demand" and can be found here
marketplace.xbox.com/.../GamesOnDemand

Specifically for Kinect here:

marketplace.xbox.com/.../GamesOnDemand

ngocphi

You have to use the website marketplace.xbox.com

Not the console or its browsers

PalmettoBling

So you had the same issue on a separate Xbox which is a different install? That would rule out an issue with your specific Xbox or download install. Which would leave it as either an account issue specific to you, or a bug in the game(s). You could rule
out account specific issue if your friend encounters the same issue in the same area, or while playing with you. If it is a bug, then I would report it to the developers site. They usually have forums to report technical issues experienced, directly to them,
for investigation and bug fixes.

Website / account-specific bug on marketplace.xbox.com ?