What is the customer support call back process?

Discus and support What is the customer support call back process? in XBoX Games and Apps to solve the problem; I'm trying to figure out if I'm in the queue for help, or not. i went to Contact us, a chat tool opened asking what the problem was. I typed "Call me... Discussion in 'XBoX Games and Apps' started by FortDad, Nov 22, 2020.

  1. FortDad
    FortDad Guest

    What is the customer support call back process?


    I'm trying to figure out if I'm in the queue for help, or not. i went to Contact us, a chat tool opened asking what the problem was. I typed "Call me back" and then a bot replied "Ok, You can connect to a person below." I selected the product, and the
    issue...and then a box popped up asking me how I wanted the help and I clicked "Call me back."

    The screen sort of refreshes, but no major change. I see that the area where I was typing answers turns gray/inactive.

    I was expecting something to confirm that I am in the queue...we'll call you at XXX number when it is your turn...

    I verified that I have a cell number in the settings.

    Do you think I've done this right?

    Clicking "Message with an Xbox gamer" takes me to a page that says "This page doesn’t exist."


    What is the customer support call back process? [​IMG]


    :)
     
    FortDad, Nov 22, 2020
    #1
  2. FortDad Win User

    What is the customer support call back process?

    I was using Chrome and had turned off all ad blockers, but I went to Firefox and tried again. This time it did what I expected. It asked me for a call back number and gave me an estimated call back time.


    [​IMG]
  3. SpineTinglers Win User

    GREEN SCREEN OF DEATH TO NO SCREEN -DOA

    I just got off the phone will support - they apparently have a GREE SCREEN team that is calling customers back that have this issue. It can be fixed but the support people at Microsoft don't know when you can expect a call back, nor do they know what steps
    are used to fix it.
  4. demonicus81 Win User

    open tray problem with new xbox 360

    call customer support, send it in and get a new one back
  5. l Balu l Win User

    Microsoft... is that what you call Customer Support???

    I would like to have a open discussion why we dont get feedback here in several forums to several issues Mate... nothing more or less. :)

    There a couple of threads were we waiting on some kind of feedback to all the problems we have... and its not me only... it more ppl, that why i dont send feedback... im pretty sure you know whats going wrong at the moment :)

    but thx for answering
  6. l Balu l Win User

    Microsoft... is that what you call Customer Support???

    And by the way... i explained here in several forums very detailled my issues... same as other user... so there is no need for me to collect all my posts from a "support" forum and send it to somewere else ;)

    plz take care of the user here, or dont call it support forum mate
Thema:

What is the customer support call back process?

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