What is the point of Support Tickets?

Discus and support What is the point of Support Tickets? in XBoX Games and Apps to solve the problem; I put a support ticket in for an issue with a game about 3 or 4 months ago. At the time of the initial support chat I sent some screenshots to Xbox via... Discussion in 'XBoX Games and Apps' started by casa de morte, Aug 2, 2020.

  1. What is the point of Support Tickets?


    I put a support ticket in for an issue with a game about 3 or 4 months ago. At the time of the initial support chat I sent some screenshots to Xbox via a link the support rep gave me and I was provided a support ticket number. So after a month or so I started
    another support chat because there is no way to check the status of a support ticket with Xbox.com's system. I asked for a status and the rep said that they are short handed, so be patient and the support team would let me know. One additional point, my issue
    was escalated to a higher tier team.

    So after about two and a half months I decided to find out a status for my ticket. The support rep did the canned intro and I asked what is up with this support ticket and I gave my number they gave me the first time. This support tech asked if I had talked
    to the Gaming Department. I said no all the chats I have had so far never mentioned a gaming department. So the rep proceeded to give the link and steps to get in contact with.......Expert Gamers. Yeah a gamer is going to figure out my support issue. So pretty
    much support tickets are worthless and Xbox pretty much just hopes you go away if you have a problem. Good luck to those that get support tickets. My expert told me to do what? Yep, wait some more.

    :)
     
    casa de morte, Aug 2, 2020
    #1
  2. OK Fowl Win User

    What's the point in contacting Support?

    It may be best to reach out to the official Chat/Phone Team for additional assistance: http://xbx.lv/rqQZaL
  3. ngocphi Win User

    XBox live support chat - What is the point?

    Anything regarding billing you must either call or goto
    https://billing.microsoft.com


    A chat agent cannot answer anything about billing

    Only live or hardware

    And no they cannot see downloads because 1 they would need to ask verification questions which is not allowed on live chat to open up your account
  4. onyxishere Win User

    XBox live support chat - What is the point?

    Sorry you had a problem there. The CSR could have just told you to go to billing.microsoft.com to see what the points were used for. You log in with your WLID associated with your gamertag and it will display a purchase history for you.

    If you believe that the points were not used by you and your account was comprimised you will need to call support and open an unauthorized access ticket.
  5. onyxishere Win User

    XBox live support chat - What is the point?

    Hey jaywant15, sorry to hear it. However, for future reference it would be better to create a new thread instead of bumping older ones.

    When you add a gold membership on the website it can take a while for it to populate your account. To speed up this process on the console go to Settings>System>Connection and run a Connection test. This will log your gamertag out for the test. When it
    logs back in it should show as Gold.

    If you have any more issues please feel free to create a new thread detailing them for further assistance. Thank you.
  6. MisterFizzle Win User

    XBox live support chat - What is the point?

    Hi there Whippy,

    If you have a Xbox support question we can assist with, please go ahead and create a new thread detailing your situation along with any error codes/messages you see and the troubleshooting steps you've taken so that we can tailor support to your individual
    needs.
Thema:

What is the point of Support Tickets?

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