When did Microsoft Store's refund and support policy become so bad?

Discus and support When did Microsoft Store's refund and support policy become so bad? in XBoX Sales and Promo to solve the problem; I pre-ordered a digital copy Fallout 76 in mid November. The game was horribly glitchy and crashed incessantly right off the hop. I thought, "Hey, it's... Discussion in 'XBoX Sales and Promo' started by DaintyFawn12083, Jan 5, 2019.

  1. When did Microsoft Store's refund and support policy become so bad?


    I pre-ordered a digital copy Fallout 76 in mid November. The game was horribly glitchy and crashed incessantly right off the hop. I thought, "Hey, it's a big game, lets give them some time to release updates/patches and fix it".

    Fast forward a month, and the game is still completely broken. It's not just bad, it's virtually unplayable due to constant lag and freezing - even on an Xbox one X with ultra highspeed internet.

    I spent an hour on the phone with microsoft support, who bounced me around to 3 different departments just to tell me that "they're only able to process refunds through the online form". That form only allots you 14 days for refunds, even if your content is
    totally broken.

    Even the guy in the games department was totally distraught, and told me (quote) "They completely took away our ability to help anyone with refunds, even on non-working content".

    It's shameful that Microsoft has abandoned their customers like this, and I'll be trading the Xbox in for a PS4.

    :)
     
    DaintyFawn12083, Jan 5, 2019
    #1
  2. Christyna64 Win User

    When did Microsoft Store's refund and support policy become so bad?

    I think this is a standard return policy between multiple platforms.
  3. MarsNeedsTacos Win User

    When did Microsoft Store's refund and support policy become so bad?

    The policy has been the same for quite a while. That said, Fallout 76 certainly is buggy but I've watched a lot of play on Mixer so it's playable but yes, imperfect.
  4. NeoDan123 Win User

    When did Microsoft Store's refund and support policy become so bad?

    Bethesda had a no refunds policy on Fallout 76 when it launched, but they have become more lenient the past few weeks for refunds.

    But as for your refund request. You had to have purchased it in the last 14 days. Have not played it more then 2 hours. It is never guaranteed that you will receive a refund.
  5. Smwutches Win User

    When did Microsoft Store's refund and support policy become so bad?

    Just and FYI, PS has a similar 14 days policy and request form.

    Also Microsoft's refund policy has actually become more lenient since they previously did not issue refunds at all.
  6. JohnnyXeo Win User

    When did Microsoft Store's refund and support policy become so bad?

    This is normal even in retail offline stores.
Thema:

When did Microsoft Store's refund and support policy become so bad?

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