When I run a multiplayer test it says im not connected

Discus and support When I run a multiplayer test it says im not connected in XBoX on Consoles to solve the problem; Xbox.com/xboxone/teredo Service info is unavailable I've done everything xbox support tells me and nothing works ive tried hard resets I've... Discussion in 'XBoX on Consoles' started by Troller xBlazin, Jul 10, 2019.

  1. When I run a multiplayer test it says im not connected


    Xbox.com/xboxone/teredo

    Service info is unavailable

    I've done everything xbox support tells me and nothing works ive tried hard resets I've restarted my router nothing helps is xbox support ever going to fix the problem if they have already I've never seen anything about it online

    :)
     
    Troller xBlazin, Jul 10, 2019
    #1
  2. Troller xBlazin Win User

    When I run a multiplayer test it says im not connected

    Hey there Troller,

    As Randy has mentioned, I would advise that you go ahead with the Factory Reset keeping games & apps. Don't worry about the home console association this simply means that your home console won't be removed being that you are not connected to a network.

    If these steps work then once you startup the console you will be asked to reconnect to your network and finish setting up the console.


    Give this a try and let us know if it has helped.
    I appreciate it but it didn't work
  3. Allebas Win User

    When I run a multiplayer test it says im not connected

    First arw you able to connect any other devices to your internet? For example your phone? If not it might just be your internet and they might need to send a tech over. It could just be your modem/router is outdated.

    If you can connect another device to your internet then it might just be your Xbox. You tried ever troubleshooting solution I can think of. You can check here to see if your Xbox is still under warranty https://support.xbox.com/en-US/browse/xbox-one/warranties-and-repair.
  4. RandyAU93 Win User

    When I run a multiplayer test it says im not connected

    Based on your post, I presume you've done the power-cycle first. The next thing to try would be a factory reset, keeping games & apps. To do so, go to Settings -> System -> Reset console. When prompted, be sure to choose "keep my games & apps", as the
    other option will wipe the console's hard drive, deleting everything.

    Let us know what happens.
  5. Troller xBlazin Win User

    When I run a multiplayer test it says im not connected

    Can you provide more details about your setup?

    Are you using a wired or WiFi to connect console to router?

    What type of XBox are you using?

    This Support and troubleshooter may assist.

    Let us know
    Set up : I'm using wifi and can't use a wire connection

    Xbox type: I believe it is a one s 2Tb
  6. XBF Erick C Win User

    When I run a multiplayer test it says im not connected

    Hey there Troller,

    As Randy has mentioned, I would advise that you go ahead with the Factory Reset keeping games & apps. Don't worry about the home console association this simply means that your home console won't be removed being that you are not connected to a network.

    If these steps work then once you startup the console you will be asked to reconnect to your network and finish setting up the console.


    Give this a try and let us know if it has helped.
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When I run a multiplayer test it says im not connected

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