When i tried to add an account to Xbox one, the password prompt doesnt show up and goes...

Discus and support When i tried to add an account to Xbox one, the password prompt doesnt show up and goes... in XBoX Accessibility to solve the problem; So I have tried: unplugging, soft factory reset ( now I can't sign in to any accounts because it won't show password/email prompt when signing in) so... Discussion in 'XBoX Accessibility' started by ITSMEN0SC0PES, Sep 11, 2019.

  1. ITSMEN0SC0PES
    ITSMEN0SC0PES Guest

    When i tried to add an account to Xbox one, the password prompt doesnt show up and goes...


    So I have tried: unplugging, soft factory reset ( now I can't sign in to any accounts because it won't show password/email prompt when signing in)

    so far after the core services went back up it is still happening

    anyone who knows can help, please!! When i tried to add an account to Xbox one, the password prompt doesnt show up and goes... :(

    i will add a video after i get home from school

    :)
     
    ITSMEN0SC0PES, Sep 11, 2019
    #1
  2. XBF Crystal P Win User

    When i tried to add an account to Xbox one, the password prompt doesnt show up and goes back to home

    Hi here Men0,

    Thanks for the reply on the issue with the Xbox One console. I recommend trying the following article: How to restart or power cycle your Xbox
    One console    .

    • Turn off your console by holding the Xbox button
      on the front of the console for approximately 10 seconds. The console will turn off.
    • Turn your console back on by pressing the Xbox button
      on the console or the Xbox button
      on your controller.
      • Note If you don't see the green boot-up animation when the console restarts, repeat these steps. Make sure that you hold the power button until the console completely shuts down.

    Give this a try and let us know the results.
  3. PalmettoBling Win User

    When i tried to add an account to Xbox one, the password prompt doesnt show up and goes back to home

    How do you have it hooked up to the internet? Is it on wifi? Would there be a way to plug it in via a wire, even if temporarily, to try and get logged in?
  4. ITSMEN0SC0PES Win User

    When i tried to add an account to Xbox one, the password prompt doesnt show up and goes back to home

    ok I will try this tomorrow thank you so much I hope it doesn't end with reset and delete everything cuz i have a LOT of data and games that are expensive like ark and all of the dlcs
  5. PalmettoBling Win User

    When i tried to add an account to Xbox one, the password prompt doesnt show up and goes back to home

    Ok, sorry, just had a chance to watch the video. It's not parental controls. The console isn't even prompting for credentials to begin with.

    What I would recommend doing is powering down the console, pressing the Xbox button on the front for 10 seconds. Then while the system is powered down, ALSO power cycle the router/modem the Xbox One is connected to. Once the internet is back up, power up
    the Xbox One and try again. What's happening is that the console can't reach the authentication servers (not specifically XBL, but Microsoft as a whole) to log you in for your MS account.

    Let me know if that doesn't work and we can try a few other things.
  6. PalmettoBling Win User

    When i tried to add an account to Xbox one, the password prompt doesnt show up and goes back to home

Thema:

When i tried to add an account to Xbox one, the password prompt doesnt show up and goes...

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