When trying to purchase a game it dosent give me a option to us my Microsoft account balance

Discus and support When trying to purchase a game it dosent give me a option to us my Microsoft account balance in XBoX Sales and Promo to solve the problem; I put a $70 dollar gift card to pre order resident evil village yesterday but when I got into the store to purchase it it doesn't give me the option of... Discussion in 'XBoX Sales and Promo' started by KazzoKunt69, May 5, 2021.

  1. KazzoKunt69
    KazzoKunt69 Guest

    When trying to purchase a game it dosent give me a option to us my Microsoft account balance


    I put a $70 dollar gift card to pre order resident evil village yesterday but when I got into the store to purchase it it doesn't give me the option of using it, I went into my settings and looked at my account balance and the money is there it’s just not letting me use it

    :)
     
    KazzoKunt69, May 5, 2021
    #1
  2. XBF Ihssane Z Win User

    When trying to purchase a game it dosent give me a option to us my Microsoft account balance

    Hello @KazzoKunt69, I hope everything is going well!

    Thank you for reaching Microsoft Xbox Forum support!

    I highly recommend following the troubleshooting steps mentioned on the link below:

    Get help with purchase errors | Xbox Support.

    In case the issue still persists, please contact our live support:

    Contact us | Xbox Support.

    I wish you a lovely day, and I hope this helps you out!

    Kind Regards

    Stay safe, and happy gaming!
  3. Smwutches Win User

    Redeeming Gift Card Codes?

    When you redeem a gift code it adds money to your Microsoft account balance. When you make a purchase on the Xbox store it will give you the option of using a credit card/Paypal or using your account balance.
  4. steeledwand7664 Win User

    LIED TO BY A ONLINE CHAT HELPER

    Once you put the xbox gift card onto your account and its in your Microsoft account balance you can then go to microsoftstore.com and sign in with the account that has the gift card money on it and purchase a xbox live digital subscription card and when
    going through the checkout process it will give you the option to use the Microsoft account balance to make the purchase. it will then give you a new 25 character code to put in that will give you the amount of time that you purchased on a live subscription.
  5. Cam1380 Win User

    Redemmed Microsoft rewards for an xbox gift card, now I cant use it to buy games.

    Thanks Brad,

    I'm trying to buy NBA JAM from my XBOX 1, when I change payment options it says Microsoft account balances cannot be used in this purchase channel.
  6. Smwutches Win User

    how do I use microsoft account balance?

    The Microsoft account balance cannot be used on all types or purchases. So depending on what you're trying to purchase it may not be a valid option.
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When trying to purchase a game it dosent give me a option to us my Microsoft account balance

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