"When you got a refund on dead by daylight it was removed from your device"

Discus and support "When you got a refund on dead by daylight it was removed from your device" in XBoX Games and Apps to solve the problem; Whenever i try and launch dead by daylight on my pc it shows me this message, I initially installed it from the game pass but bought it for the full... Discussion in 'XBoX Games and Apps' started by StLemons, Nov 26, 2021.

  1. StLemons
    StLemons Guest

    "When you got a refund on dead by daylight it was removed from your device"


    Whenever i try and launch dead by daylight on my pc it shows me this message, I initially installed it from the game pass but bought it for the full price a few months later, my game pass ultimate subscription ran out recently and if i try to install the game again it tells me that I have to buy it, so did I just spend £15 for nothing or is there something else i need to do?

    :)
     
    StLemons, Nov 26, 2021
    #1
  2. MateusFontana Win User

    "When you got a refund on dead by daylight it was removed from your device"

    Hello, how are you? My name is Mateus. I'm an Independent Advisor and I'll be glad to help you today.

    First, welcome to the Xbox community. Strange, could you tell if you asked for a refund for the game purchased in the past?

    You signed the game pass and still can't play this game?

    Please check your account for an active subscription if you have re-subscribed to the service via the link below.

    https://account.microsoft.com/services

    Also, check his order history through the link below, see if you can find the game he bought.

    https://account.microsoft.com/billing/orders
    Set up your order history to show your orders to all available.

    Make sure you have the correct account logged in.

    If everything is ok, please try the solutions below.

    Solution 1: Make sure your windows are updated to the latest version, whether it's windows 10 or 11.

    Solution 2: Make sure that the account in the Microsoft Store app and Xbox app are the same logged in both, in this case, the account that has the subscription.

    Solution 3: Log out your Microsoft store account and also the Xbox app, now type the term WSRESET in the windows search bar and run the app as administrator, a window will open, wait for the window to close automatically and restart your computer, after that login your Microsoft Store account and Xbox app again.

    *Thank you in advance for contacting the community, hope this can help you?
  3. legions OF Win User

    Gift not sent

    It was in game items for dead by daylight. The item isn't available for a refund.
  4. GAMEOVER18 Win User

    Refund on downloaded game

    Same for me I want to refund this $20.00 game Dead By Daylight its not worth playing.
  5. LiThIuMxFaLcOn Win User

    Whici Is The Best Game On Game Pass For You???

    I would say Dead by Daylight as that's the game I've got the most out of from Game Pass so far.
  6. SamQY Win User

    WHEN YOU GOT A REFUND OF FORZA HORIZON 4 (I DIDN'T!!!) IT WAS REMOVED FROM YOUR DEVICE

    I'm Samy an independent advisor. Welcome to the Xbox community. How are you?

    These steps can help you, give it a try.
    Check for updates on Windows Update, update everything including optional/additional updates.
    1. Logout from Xbox app and Microsoft Store app
    2. Look for the Xbox app and Microsoft Store app in the Windows menu, right-click, click app settings and then click terminate, restore and reset. Do this for the game too.
    3. Clear the store cache type ''wsreset'' in the Windows bar, run as admin, and wait for the screen to close and open the store automatically.
    4. Open the Microsoft Store app, click on the 3 dots in the upper right corner>downloads updates>get updates and update everything.
    5. Restart your PC, log in to both apps and see if that solves the problem.
Thema:

"When you got a refund on dead by daylight it was removed from your device"

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