Where are my POINTS

Discus and support Where are my POINTS in XBoX Rewards to solve the problem; can’t get anyone to respond to my post so here’s a new one 4 hours later. I should have 15,000 being deposited into my Microsoft rewards but instead... Discussion in 'XBoX Rewards' started by xxxTripleCxxx, May 8, 2018.

  1. Where are my POINTS


    can’t get anyone to respond to my post so here’s a new one 4 hours later. I should have 15,000 being deposited into my Microsoft rewards but instead Xbox rewards says pending after 4 Days and no points added to my Microsoft account, can anyone help me out
    or am I just SOL!

    :)
     
    xxxTripleCxxx, May 8, 2018
    #1
  2. Where are my points Where are my POINTS :(

    I have verified that you qualified for this promotion and have deposited the points into your account. You should see them shortly. Thanks!
     
    Mister Gwyther, May 8, 2018
    #2
  3. where are my points

    For more info, please visit this forum: forums.xbox.com/.../4231.aspx

    This was said by Mister Balloons on that forum:

    [quote user="Mister Balloons"]

    As part of the new system update, Microsoft points will be retired and transactions on Xbox will take place using your local currency.
    Don’t worry, you haven’t lost any money. Once you have initiated a purchase or redeem a Points card or code with your Microsoft account after the next Xbox 360 system update, we’ll add to your account an amount
    of currency equal to or greater than the Marketplace value of your Microsoft Points, and your Microsoft Points will be retired.


    For more information on how this affects you, and what you should expect, check out the

    Microsoft Account Transition to Local Currency - FAQ
    .

    [/quote]

    I don't think you'll be able to purchase from xbox.com until they've updated everything with the Local Currency and all.
     
    III Logical III, May 8, 2018
    #3
  4. Smwutches
    Smwutches Guest

    Where are my POINTS

    Support typically responds to threads from oldest to newest, so it can take a couple of days to receive a response. In your other thread it sounded like your credits were not pending, but is that no longer the case? If they are pending then they are where
    they should be. Credits are added as pending in 96 hours and are deposited by the following 15th or 30th of the month. So since you redeemed the credits a few days ago, they would be scheduled to deposit at the end of the month.
     
    Smwutches, May 8, 2018
    #4
  5. XBLRewards8
    XBLRewards8 Guest
    Hello,

    You redeemed this prize on the 5th, which was less than 96 hours ago. From the FAQ on Vault Credits:

    I claimed Rewards Credits from the vault. When will I receive them?

    If you claim Rewards Credits from the MyVIP Vault, they should appear as pending in your account within 96 hours. Once they are pending in your account, the normal deposit process kicks in. Generally if you have over 5,000 Rewards Credits pending in your
    account in the first half of any given month, that amount will be converted to your local currency and deposited into your Microsoft account on or around the 30th of that same month. If the Credits show as pending in the second half of the month, that amount
    will be deposited into your Microsoft account on or around the 15th of the next month.

    Please note you need at least 5,000 Rewards Credits pending to automatically trigger a deposit, though you can request a deposit for the next scheduled date as long as you have 1,000 Credits pending. Also, if you have ongoing issues with us depositing into
    your account, such as your account not matching up with your billing location, you might want to consider choosing a different prize from the vault, as we won’t be able to deliver your Rewards Credits until the deposit issue is resolved.
     
    XBLRewards8, Nov 3, 2018
    #5
  6. XBLRewards8 Win User

    Where Are My Points>

    Hello newBrianB,

    As Smwutches says, the only offer we have to receive 15,000 points for each individual pre-order is our MicrosoftStore.com offer for hard (disc) copy purchases. Since your purchases were digital, they did not qualify for that offer. Regarding your payback
    for the month of September, this would have normally happened by the 15th. However, issues with MyVIP processing has caused us to delay this payback to the end of the month to ensure that users are appropriately Rewarded at the correct MyVIP level. Apologies
    for the confusion.
  7. Daft Badger Win User

    WHERES MY POINTS?

  8. Smwutches Win User

    Where are my POINTS

    Support typically responds to threads from oldest to newest, so it can take a couple of days to receive a response. In your other thread it sounded like your credits were not pending, but is that no longer the case? If they are pending then they are where
    they should be. Credits are added as pending in 96 hours and are deposited by the following 15th or 30th of the month. So since you redeemed the credits a few days ago, they would be scheduled to deposit at the end of the month.
  9. Mister Gwyther Win User

    Where are my points :(

    These points were sent via email. Please verify what email account you have on file with Xbox (not necessarily your WLID) and also check the spam folder of that email account.
  10. XBLRewards8 Win User

    Where are my points

    Hello Shaved Ewoks,

    We see that you received this deposit on March 8th. Those funds are currently in your Microsoft Account, which you can review this from your commerce page at (https://commerce.microsoft.com/), where they will
    be listed as a refund with a negative amount.
Thema:

Where are my POINTS

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