Where did it go?

Discus and support Where did it go? in XBoX Games and Apps to solve the problem; As you can tell from my username, I'm rubbish [mod removed-profanity] this stuff, but....my daughter's Sims4 game had an add-on, Vampires, we bought... Discussion in 'XBoX Games and Apps' started by Baffledbygadgets21, Sep 2, 2019.

  1. Where did it go?


    As you can tell from my username, I'm rubbish [mod removed-profanity] this stuff, but....my daughter's Sims4 game had an add-on, Vampires, we bought it, downloaded it back on Aug 1st. Shes played it, intermittently, but shes logged on
    tonight and the add-on has disappeared and we've gone through all sorts of sub menus and it says we dont own it!? Whaaaaat?

    :)
     
    Baffledbygadgets21, Sep 2, 2019
    #1
  2. Aventhyz Win User

    Where did it go?

    Use the app on your smartphone, if you can, and see if it's the same, if it's the same so maybe you will have to customize your avatar again
  3. XBF Brad A Win User

    Where did it go?

    Hi Baffled,

    Thanks for replying about the issue with the add on missing. We recommend logging on the
    account website for each profile and check the

    order history
    . Then you will see which one owns it. Then on the console, go to my games and apps>highlight sim4>hit the start or menu button>go to manage game>ready to install>the add on should be there. Also keep in mind there is a service alert right
    now also. You can check the status
    here
    . If still having issues you can contact support.

    When you go to Contact Us,follow these steps to request a call from support:



    • Step 1 ----select Xbox One
    • Step 2 ----select see other options then subscription changes
    • Step 3-----select show contact options

      Step 4 ----select request call from support

    Once they call explain the issue and they will be able to help you. Note that these options regularly change so just keep selecting something that gives request a call from support as a contact option.



    Hope this helps.



    Thanks,

    Brad
  4. ScottTHEscammeR Win User

    Where did it go?

    Is it possible you downloaded it on an account that's not set as a main on that console? How many profiles do you have?
  5. Baffledbygadgets21 Win User

    Where did it go?

    Thanks Brad. I'll try again in the morning in case it is a server issue thingy! My brain is scrambled enough tonight! 😁🙃
  6. LGE Origin Win User

    Where did it go?

    never mind, i just went back on the next day and it was there
Thema:

Where did it go?

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