While playing NBA 2K22 my Series X console shuts off.

Discus and support While playing NBA 2K22 my Series X console shuts off. in XBoX Games and Apps to solve the problem; I have played other games for longer periods of time on this same console but this issue seems to only occur while playing NBA 2K22 online. Each... Discussion in 'XBoX Games and Apps' started by JUMPMAN JAY o, Sep 14, 2021.

  1. While playing NBA 2K22 my Series X console shuts off.


    I have played other games for longer periods of time on this same console but this issue seems to only occur while playing NBA 2K22 online. Each session I spend in a online game mode such as MyCareer, my console shuts off completely in the middle of playing. My console is well ventilated. I’ve tried every troubleshoot imaginable that are found in threads on this website but this problem still persists. NBA 2K22 is a game I enjoy and spend a lot of my free time on. PLEASE GIVE ME A CERTIFIED FIX FOR THIS ISSUE.

    :)
     
    JUMPMAN JAY o, Sep 14, 2021
    #1
  2. SamQY Win User

    While playing NBA 2K22 my Series X console shuts off.

    I'm Samy an independent advisor.

    Welcome to the community. How are you?
    Unfortunately, this is a known issue with the game and it is necessary to wait for the developer to fix this issue.
  3. Nursemorph Win User

    XBOX Series X Hard Crashes While Playing NBA 2K22

    It seems to be a next gen issue for 2k22...this was also an issue on 2k21. Seemingly the last gen version is fine.

    Interestingly, I am reading reports of it also affecting PS5s so it is not an Xbox problem but a Developer problem

    Having said that, Xbox are working on the issue apparently:

    https://twitter.com/XboxSupport/status/1437828744631054340?s=20
  4. MateusFontana Win User

    XBOX Series X Hard Crashes While Playing NBA 2K22

    Hello, how are you? My name is Mateus. I'm an Independent Advisor and I'll be glad to help you today.

    First, welcome to the Xbox community. I'm sorry that you are going through this negative experience.

    Microsoft, along with 2K, is working to resolve this issue on Xbox, which is apparently only happening in the next-gen version of the Xbox Series S/X game. The crash issue on the Microsoft website is directly linked with the shutdown issue as well.

    *This information can be found at the links below.

    https://www.dualshockers.com/nba-2k22-crashing-...

    https://twitter.com/XboxSupport/status/14378287...

    *Thank you in advance for contacting us, it is always a pleasure to help the community.
  5. cjw81 Win User

    XBOX Series X Hard Crashes While Playing NBA 2K22

    Thanks for the replies @Nursemorph and @MateusFontana.

    I am glad to see the Twitter messages acknowledges the powering off issue, since my 2K ticket seemed to flat out deny that this could be related to the game and instead appears to be a hardware issue. Since the XBOX has not shown any signs of crashing on any other games, I don't think that is right.

    Looking forward to tracking this fix and again thanks your input, it's appreciated.
  6. MateusFontana Win User

    xbox Series X

    Hello, how are you? My name is Mateus. I'm an Independent Advisor and I'll be glad to help you today.

    First, welcome to the Xbox community. I'm sorry that you are going through this negative experience.

    Microsoft, along with 2K, is working to resolve this issue on Xbox, which is apparently only happening in the next-gen version of the Xbox Series S/X game. The crash issue on the Microsoft website is directly linked with the shutdown issue as well.

    https://twitter.com/XboxSupport/status/14378287...

    https://www.dualshockers.com/nba-2k22-crashing-...

    https://support.xbox.com/en-US/xbox-live-status

    *Thank you in advance for contacting us, it is always a pleasure to help the community.
Thema:

While playing NBA 2K22 my Series X console shuts off.

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