Why can't I install the game I purchased any more?

Discus and support Why can't I install the game I purchased any more? in XBoX Games and Apps to solve the problem; I bought the game Age of Empires Definitive Edition in 2018 and have been playing that game from time to time. Today when I tried to start it I got the... Discussion in 'XBoX Games and Apps' started by Albin Bergström, Aug 15, 2022.

  1. Why can't I install the game I purchased any more?


    I bought the game Age of Empires Definitive Edition in 2018 and have been playing that game from time to time. Today when I tried to start it I got the following error message:

    Age of Empires: Definitive Edition is currently not available in your account. Make sure you are signed in to the Microsoft Store and try again. Here's the error code, in case you need it: 0x803F8001

    As part of trying to find a solution to that problem I first reset the game files via Windows but to no avail so I uninstalled the game in hope of fixing it with a reinstallation. So now the game is uninstalled but when I go to Microsoft Store to download it anew it says that the game is not currently available:

    https://www.microsoft.com/sv-se/p/age-of-empires-definitive-edition/9n2kmdvlk85d

    There's a button telling me I can redeem a code but I have no such code.

    What to do?

    I'm running Windows 10 Education, as updated as can be (10.0.19044 Build 19044 in my case).

    :)
     
    Albin Bergström, Aug 15, 2022
    #1
  2. Ricardo Lechuga Win User

    Why can't I install the game I purchased any more?

    Hi Albin! My name is Ricardo an independent advisor ready to help you with this situation!

    Please confirm that the email you are using to log in the Microsoft store app is the one that made the purchase of the game by logging in this site and looking for the purchase

    https://account.microsoft.com/billing/orders

    If you find it, please share a screenshot, but don't include any personal information
  3. SkullMan87 Win User

    Why can't I purchase games?

    *sigh* Yup...this brought me to the right place where I can buy it. I shouldn't have done the exact instructions it told me to do, I guess I should've figured Xbox wasn't going to make anything obvious, they never do.

    Thank you.
  4. DreadGrrl Win User

    Why can't I purchase games?

    What specific games, and from what store (Microsoft or Xbox, website or console)?
  5. SkullMan87 Win User

    Why can't I purchase games?

    Not a child account, I'm 33 lol. I've had this account since 360 Elite came out and buy stuff all the time, just got something about 2 weeks ago so they have my card on file.
  6. RoyalCeltic2018 Win User

    Why can't I purchase games?

    That's interesting. I would first contact xbox on the phone for this one. You should be able to change your location through your Microsoft account. All the best.
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Why can't I install the game I purchased any more?

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