Why can't I pay my past due on my Xbox game pass ultimate with my Microsoft account points?

Discus and support Why can't I pay my past due on my Xbox game pass ultimate with my Microsoft account points? in XBoX Sales and Promo to solve the problem; Why can't I pay my past due on my Xbox game pass ultimate with my Microsoft account points? I just put them on in hope's of being able to play but it... Discussion in 'XBoX Sales and Promo' started by leightonwood1, Sep 1, 2019.

  1. Why can't I pay my past due on my Xbox game pass ultimate with my Microsoft account points?


    Why can't I pay my past due on my Xbox game pass ultimate with my Microsoft account points? I just put them on in hope's of being able to play but it won't let me.

    :)
     
    leightonwood1, Sep 1, 2019
    #1
  2. XBF Eladio M Win User

    Why can't I pay my past due on my Xbox game pass ultimate with my Microsoft account points?

    Hey wood

    Thank you for taking the time to post this on the Xbox Forums. We understand that you are inquiring about a method to pay for your outstanding balance on your subscription.

    As stated by Xbox Forums Ambassador choppyseize stated "Adding a digital code will not settle the balance you owe." This also means
    you are unable to use those funds to settle the balance.

    In the past, Microsoft would even use that as a method to purchase a subscription as this is not considered a "reliable" payment instrument.

    This is in the sense that there are not negative consequence of not having funds in your account as there are with a debit or a credit card, which is how Microsoft would use it as a contingency.

    Now you area able to purchase a subscription with the funds on your account, but only if you have an additional payment instrument on your account to use as a back-up payment method.

    If you are still experiencing difficulties with settling this balance, I would recommend that you reach out to

    Xbox Customer Support
    for further assistance.

    This can be done by following these simple steps:

    Step 1 ----Select Xbox One

    Step 2 ----Select See other options

    Step 3 ----Select topic (Ex. System Update)

    Step 4 ----Select "Show contact options"

    Step 5 ----Select request a call from support

    I'm sorry about any confusion or turmoil this might have caused.
  3. choppyseize Win User

    Why can't I pay my past due on my Xbox game pass ultimate with my Microsoft account points?

    Hello

    It's one of the rules when your account defaults and goes into arrears. It's been this way for a long time.

    The link to pay an outstanding balance is here
  4. AridLizard Win User

    HELP ME! I can't renew my Xbox Ultimate subscription ("account.microsoft.com/services" website not working)

    Today I bought an Xbox gift card to reactivate my Xbox Game Pass Ultimate subscription, and I managed to redeem my gift card just fine, but I can't pay for the due subscription because the "account.microsoft.com/services" website isn't working
    did your subscription run out with recurring billing turned on?

    if that is the case then your account will have a Past Due Balance which can't be paid using pre-paid cards or codes.
  5. AridLizard Win User

    subscription payments

    here is a link to all the info on past due balances and how to pay them.

    https://support.xbox.com/en-US/billing/xbox-subscriptions/pay-past-due-balance-on-xbox-subscription

    depending on when it was set to renew, you may be able to pay the balance and then request a refund, or, if the past due subscription is for Live Gold and you wanted to take advantage of the deals on Game Pass,
    Ultimate you can simply pay the outstanding balance and then upgrade to Game Pass Ultimate and any time left on your Live Gold will also be converted to Game Pass Ultimate
  6. AridLizard Win User

    Problems With Xbox Gold

    go to https://account.microsoft.com/services and turn off recurring billing/auto renew on the Game Pass Ultimate subscription before you get a Past Due Balance on your
    account.

    if you get a Past Due Balance you will need to pay that off before you can get Live Gold or Game Pass.

    wait till the Ultimate Game Pass Expires before getting Gold or it will convert to Ultimate Game Pass
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Why can't I pay my past due on my Xbox game pass ultimate with my Microsoft account points?

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