Why can’t I refund a game I purchased in the last 14 days that I played for less than 2 hours?

Discus and support Why can’t I refund a game I purchased in the last 14 days that I played for less than 2 hours? in XBoX Sales and Promo to solve the problem; Yesterday I bought 7 Days to Die under the idea that it was cross play because I checked the developers website and it says that it’s cross play.... Discussion in 'XBoX Sales and Promo' started by ChristianMaier4, Jul 17, 2021.

  1. Why can’t I refund a game I purchased in the last 14 days that I played for less than 2 hours?


    Yesterday I bought 7 Days to Die under the idea that it was cross play because I checked the developers website and it says that it’s cross play. However it is not cross play so I requested a refund and was instantly denied due to me have played the game a little bit. I thought I could refund something as long as I haven’t played it for a long time.

    :)
     
    ChristianMaier4, Jul 17, 2021
    #1
  2. Darkwolfecze Win User

    Refund

    You Can, but it do not have to be 100% refunded. If you go to your purchases, you can request a refund if you have less than 2 hours played and bought the game in last 14 days.
  3. Smwutches Win User

    Refunds

    Refunds are only available if you purchased the game in the past 14 days and played less than 2 hours.
  4. XBF Amber M Win User

    Can I refund a game that was purchased in the last 14 days and played in less than 2 hours?

    Hi there Eagle,

    Thanks for the reaching out to us with this question. Generally speaking, you've got those 14 days after purchase to request the refund since it was accidental. The Xbox
    Refund Request Solution
    confirms this as you likely discovered. Regarding the time of length of play, there is no set amount that I'm aware of. However, as you've already requested the refund, here is some info that you may find helpful.

    After you submit your refund request:

    You’ll receive a confirmation email and should get a response from the support team within 72 hours.

    • To cancel your refund request:Reply to the confirmation email requesting cancellation.
    • If you don’t hear back from the support team within 72 hours:Reply to the confirmation email requesting an update on the status of your request.
    • To track the status of your refund request:Check your
      Order history.

    If the issue persist, please keep in mind the Microsoft Terms of Sale.

    16. Return Policy

    Some items are not eligible for return; unless otherwise provided by law or by a particular product offer, all purchases of these types of products are final and non-refundable:

    • digital apps, games, in-app content and subscriptions, music, movies, TV shows, and associated content;
    • gift cards and service/subscription cards (e.g., Skype, Xbox Live, Groove Music Pass);
    • products that have been personalized or customized;
    • special order products, if not part of a Store promotional offering;
    • random access memory ("RAM") products;
    • services that have been performed or consumed; and
    • clearance items or those marked with a designation such as "Final Sale" or "Non-Returnable".

    Hope this helps.
  5. ChristianMaier4 Win User

    Why can’t I refund a game I purchased in the last 14 days that I played for less than 2 hours?

    Ok, thank you so much for taking time to help me!
  6. Tezzarrific Win User

    Why can’t I refund a game I purchased in the last 14 days that I played for less than 2 hours?

    reply to the email. if nothing then i would phone them as i have in the past.
Thema:

Why can’t I refund a game I purchased in the last 14 days that I played for less than 2 hours?

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