Why can't I start a warranty request to repair a bumper on an elite series 2 controller?

Discus and support Why can't I start a warranty request to repair a bumper on an elite series 2 controller? in XBoX on Windows to solve the problem; When I start a warranty repair request to replace the left bumper, I am immediately greeted with "We can't continue this order. For assistance, contact... Discussion in 'XBoX on Windows' started by GNprime, Nov 3, 2020.

  1. GNprime
    GNprime Guest

    Why can't I start a warranty request to repair a bumper on an elite series 2 controller?


    When I start a warranty repair request to replace the left bumper, I am immediately greeted with "We can't continue this order. For assistance, contact us." I tried talking to an Xbox gamer, but that didn't help,
    since it was out of the realm of their abilities I think. It shows that I still have a warranty remaining until 2/3/2021.

    :)
     
    GNprime, Nov 3, 2020
    #1
  2. CieciuLysy Win User

    Can't request Elite Series 2 bumper repair

    I got the same problem. Why this procedure on the site ( https://support.xbox.com/help/hardware-network/controller/controller-warranty ) still not working for us? Nothing happens when the request button is clicked.
  3. Smwutches Win User

    Can't request Elite Series 2 bumper repair

    You'll need to request a call back or chat with support at http;//support.xbox.com/contact-us and they can help set it up for you. If you're not seeing those options, change
    your category/topic until you do. Billing & Subscriptions and "I don't recognize a charge" usually gives those options.
  4. Legojoey1234 Win User

    Elite Series 2

    There have been many issues with the Original Xbox Elite Controller Series 2. Peeling grips, sticky "A" button, and faulty bumper buttons were among the common issues at launch. Microsoft appears to have fixed the issues with the Series 2.

    If your controller is under warranty, then repairs are free. If your controller is out of warranty, then you'll be charged a repair fee.

    Check your warranty status here: https://account.microsoft.com/devices/select-device-for-repair
  5. xxxTIMBURYxxx Win User

    Anyone else regret buying the elite series 2?

    To my understanding, the Elite Series 2 controller has a 1 year warranty. If you are experiencing issues within the warranty period, you can request a repair/replacement service.

    To get started, sign in at Device services,
    select Register new device, and then follow the instructions.

    After you've registered, you'll see the warranty status for your device. If it's within warranty, repairs are free. If your device is out of warranty, you'll be charged a repair fee.
  6. RedCarGamer Win User

    Xbox elite series 2 problems

    The issues in the elite series 2 are really a lot, and like always some are affected others not. Many users reported that even getting a new one by using the warranty came with problems.

    If you have an elite series 2 with issues I recommend you to send it for repair, while you have warranty available.
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Why can't I start a warranty request to repair a bumper on an elite series 2 controller?

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