Why Can't I transfer a GamerTag and associated purchases to a new email?

Discus and support Why Can't I transfer a GamerTag and associated purchases to a new email? in XBoX Accessibility to solve the problem; So 7 or 8 years ago I set up a GamerTag for my sons xbox under my email, because at the time I either didn't know about Microsoft family or it didn't... Discussion in 'XBoX Accessibility' started by Ben1973, Mar 5, 2019.

  1. Ben1973
    Ben1973 Guest

    Why Can't I transfer a GamerTag and associated purchases to a new email?


    So 7 or 8 years ago I set up a GamerTag for my sons xbox under my email, because at the time I either didn't know about Microsoft family or it didn't exist. Every game achievement, etc, associated with that gamertag and XBOX live account is his. I have
    brought this up with XBOX help and they say the only way to transfer it would cause me to lose the primary email account that I have had for over 20 years. I find it ridiculous that one of the largest (if not the largest) software and technology conglomerate
    in the world can't fix this problem.

    I am obviously not the only one with this issue as I have read many other threads regarding it. To my troglodyte brain it seems rather easy. Xbox Live is a separate service, why can't I choose to manage it separately without losing 20 years of data?

    How do we get microsoft to allow transfer of a GamerTag and associated games and accomplishments without smoking our Hotmail or Outlook accounts?

    I have contacted customer service numerous times on this issue and I know others have as well but apparently they don't care, does anyone else have any ideas?

    :)
     
    Ben1973, Mar 5, 2019
    #1
  2. HyperVenom523 Win User

    Why Can't I transfer a GamerTag and associated purchases to a new email?

    No service that I know lets you do that
  3. PiotrOleszczuk Win User

    Why Can't I transfer a GamerTag and associated purchases to a new email?

    just now my nickname was unmovably changed from [mod removed personal information] I would be very grateful for the possibility of re-changing nickname
  4. baltyofgod Win User

    Why Can't I transfer a GamerTag and associated purchases to a new email?

    I'm sorry, but you can't do what you say. I would tell you to make your child do an account from 0 only way of doing that. Even the other houses don't do this.
  5. Ben1973 Win User

    Why Can't I transfer a GamerTag and associated purchases to a new email?

    No that changes the alias. If I do that all I am doing is associating a second email to my Microsoft account. If I delete the email currently set as the primary, which is a Hotmail account I have had for 20 years, that account is gone forever, including
    20 years of archived emails. That is not an acceptable solution to transfer a game account to a teen, because I was trying to abide by the rules in place at the time by not creating a fake account for a child under 13.
  6. PiotrOleszczuk Win User

    Why Can't I transfer a GamerTag and associated purchases to a new email?

    Now frea nickName pleas
    [​IMG]
Thema:

Why Can't I transfer a GamerTag and associated purchases to a new email?

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