Why cant i use my Microsoft account balance to purchase xbox 360 games?

Discus and support Why cant i use my Microsoft account balance to purchase xbox 360 games? in XBoX Sales and Promo to solve the problem; Im trying to purchase GTA iv to play on my xbox one, why cant i use my digital balance to purchase it? I even tried the microsoft store website but you... Discussion in 'XBoX Sales and Promo' started by Sirens393, Feb 26, 2020.

  1. Sirens393
    Sirens393 Guest

    Why cant i use my Microsoft account balance to purchase xbox 360 games?


    Im trying to purchase GTA iv to play on my xbox one, why cant i use my digital balance to purchase it? I even tried the microsoft store website but you still cant use the account balance to purchase? I have valid credit cards on file but do not want to
    use them for the purchase.

    :)
     
    Sirens393, Feb 26, 2020
    #1
  2. AngelObullets Win User

    Can’t buy backwards compatible game using account balance

    Hi there

    This is due to the Microsoft balance (Microsoft store and Xbox one) and Xbox balance (which was used for 360 store) are 2 different systems in place that is why you cannot use Microsoft account balance to purchase the game. But if you had a gift card and
    redeemed it on the Xbox 360 console you would be allowed to use it on the 360 store.
  3. Bandido1508 Win User

    Purchase channel

    I want to use my Microsoft account balance to pay for something, but I don't see it listed as a payment option.

    You can't use the money in your Microsoft account to purchase content from the Xbox 360 Marketplace.

    To resolve this issue, purchase the item on your Xbox 360 console, where you can use your Microsoft account balance to make purchases.

    https://support.xbox.com/en-US/billing/payment-and-purchases/troubleshoot-xbox360-marketplace-purchasing
  4. Smwutches Win User

    Purchasing games

    You can use your Microsoft account balance if you make the purchase from a 360. The One store has never been updated to work with Microsoft account balance for 360 or original Xbox game purchases.
  5. Bandido1508 Win User

    Can't download xbox 360 games on xbox one

    This is an issue with the market place and 360 games.

    This can be an issue with a child account or trying to use Microsoft credits, some purchases may need to be created on the Xbox 360

    https://answers.microsoft.com/en-us/xbox/forum/all/purchasing-xbox-360-marketplace-content-faq/fd3a2dae-8777-4e5c-8e76-00914501c2cf

    Q: Can I use my Microsoft account balance to pay for Xbox 360 content on my Xbox One console or from Xbox.com?

    A: You can't use your Microsoft account balance to pay for Xbox 360 content on your Xbox One console or from Xbox.com. In order for you to use your Microsoft account balance to pay for Xbox 360 content,
    you will need to make the purchase from your Xbox 360 console.

    : Can child accounts purchase Xbox 360 Marketplace content from a Xbox One console or from Xbox.com?

    A: Child or teen accounts cannot make purchases in the Xbox 360 Marketplace on the Xbox One console or Xbox.com. In order for a child or teen account to purchase Xbox 360 content, it must be purchased from
    an Xbox 360 console.
  6. owendershot Win User

    Why cant i use my Microsoft account balance to purchase xbox 360 games?

    If they could find a way to make it work, I'd love that. I get why, but it'd make thing a lot nicer if what you want were possible
Thema:

Why cant i use my Microsoft account balance to purchase xbox 360 games?

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