Why can't we transfer money from one account to another?

Discus and support Why can't we transfer money from one account to another? in XBoX on Consoles to solve the problem; I accidentally put my money into my old account, and came to the very irritating conclusion that I am unable to transfer microsoft balance from one... Discussion in 'XBoX on Consoles' started by StrangApocalyps, Oct 23, 2019.

  1. Why can't we transfer money from one account to another?


    I accidentally put my money into my old account, and came to the very irritating conclusion that I am unable to transfer microsoft balance from one account to another. I have all the proof and can verify everything needed to prove I own both accounts. They
    were even in the same family at one point. I still have the gift card and recipet to prove my purchase, but even with all of that, I can't transfer funds over due to a common mistake. I understand, and respect all of the terms I agreed to, but I don't understand
    why I can't prove ownership of both accounts and transfer over my own money.
    The product I was trying to purchase is not able to be sent as a gift,
    so that makes it even more irritating. Especially with it being apart of a limited time event.

    The only solution I have been able to come up with is to gift one friend something from Microsoft, and then they gift me the money to the correct account. I just don't know if there is something I am missing as to why you can't transfer Microsoft balance, but
    I don't see why you shouldn't be allowed to if you have all the proof of ownership/ purchase. I just want to have it switched to the account I will actually use it on as opposed to wasting it on an old one.

    Not only all of this, but when I spoke to the first support agent, I was being pressured into buying another product under the game. When I asked why I was being asked to purchase this and not what I originally intended, they responded, "You can't buy the
    other thing, but this is something." (NOT A DIRECT QUOTE but was essentially what I was being told.)

    The second support agent I spoke to gave me better information, and NEVER pressured me into buying anything.

    I wanted to purchase a skin in Apex Legends, but I need in game currency to do that. Unfortunately, you cannot gift such currency on Xbox from one account to another in-store (Microsoft store). I couldn't find information to see if I can do it in-game
    from the two different accounts.


    Thank you in advance for any further information or help!

    :)
     
    StrangApocalyps, Oct 23, 2019
    #1
Thema:

Why can't we transfer money from one account to another?

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