Why did I only get 4 months using a code for 12 months?

Discus and support Why did I only get 4 months using a code for 12 months? in XBoX Sales and Promo to solve the problem; I used a code and it automatically transferred it to ultimate? What gives? 3f94a832-dfbd-4383-9c6e-454419ad03a0 Discussion in 'XBoX Sales and Promo' started by NoahT, Jul 29, 2020.

  1. NoahT
    NoahT Guest

    Why did I only get 4 months using a code for 12 months?


    I used a code and it automatically transferred it to ultimate? What gives?

    :)
     
    NoahT, Jul 29, 2020
    #1
  2. [Farscape] Win User

    Why did I only get 4 months using a code for 12 months?

    if you already had ultimate or you took the offer for ultimate it converts 12 gold into 4 months of ultimate. if you did not want this contact support directly.
  3. Smwutches Win User

    Why did I only get 4 months using a code for 12 months?

    If you add a prepaid gold or game pass while you have an active Ultimate subscription, it will be converted to Ultimate since Ultimate includes gold and game pass (it does warn you before you complete the transaction). The codes are converted based on
    price rather than time. 12 months of Gold is equal to the price of 4 months of Ultimate. In order to use just the full 12 months of Gold, you have to add the code after your Ultimate subscription ends or you cancel it and it has ended.
  4. NoahT Win User

    Why did I only get 4 months using a code for 12 months?

    if you already had ultimate or you took the offer for ultimate it converts 12 gold into 4 months of ultimate. if you did not want this contact support directly.
    I am scouring this site to find out how to contact them directly. Where do I do that?
  5. Smwutches Win User

    Why did I only get 4 months using a code for 12 months?

    Go to http://beta.support.xbox.com/contact-us If you don't see the options to request a call back or chat with support, change your category/topic until you do. Billing
    & Subscriptions and "I don't recognize a charge" usually works.
  6. W1LD SEVEN Win User

    I have found a glitch in the system!!!!!!!!

    4 month's? Did they change it because I know it used to be 12.
Thema:

Why did I only get 4 months using a code for 12 months?

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