Why did I receive a 24 hour enforcement profile ban on Xbox Live for my gamer pic?

Discus and support Why did I receive a 24 hour enforcement profile ban on Xbox Live for my gamer pic? in XBoX Accessibility to solve the problem; When i went to apply to be part of the ambassador program, it said "You must have no prior Enforcement actions against your account within the last... Discussion in 'XBoX Accessibility' started by BrandonGill1, Nov 25, 2021.

  1. BrandonGill1
    BrandonGill1 Guest

    Why did I receive a 24 hour enforcement profile ban on Xbox Live for my gamer pic?


    When i went to apply to be part of the ambassador program, it said "You must have no prior Enforcement actions against your account within the last year was not met." I have been on Xbox for years now, I have never received a single infraction.

    The reason i am posting this is that i am very confused because it says my gamerpic was offensive and hateful.

    The gamerpic in question is the drawing of Mister Chief is the unofficial mascot of the Halo series, created by then-Community Manager Frank O'Connor. The character made several appearances in Bungie Weekly Updates during the development of Halo 2 and Halo 3.

    My Gamertag is 'MisterrCheif', so you can see why I would use it for my profile. I do not understand how this drawing is offensive. Xbox has had Mister Cheif avatars for the Xbox 360 avatars, and they even released Mister Cheif armor for Halo MCC.

    If anyone could possibly explain to me why this happened or if there is anything I could do about it I'd be grateful as there appears to be some sort of error in the enforcement system.

    EDIT

    I have seen another post from 2019 similar to mine. His problem was not resolved. Microsoft staff basically told him there was nothing he could do and that the enforcement team cannot be contacted. What are we meant to do if this system that has some issues that need updating, ends up banning our profiles permanently?

    :)
     
    BrandonGill1, Nov 25, 2021
    #1
  2. XBF Nestor S Win User

    Why did I receive a 24 hour enforcement profile ban on Xbox Live?

    Hey there Arc,



    We are sorry to hear about any issues you may be having due to an enforcement action.
    Unfortunately as this is forum support, you will not be able to reach the enforcement team here, and
    we wouldn't be able to assist further.



    Also we would recommend to take a
    look at Microsoft’s Code of Conduct Explained
    for Xbox Live Customers.


    Please visit our
    Code of Conducton
    the enforcement site to find out how to stay safe.

    We'll be locking the thread as this has no further resolution and in an effort to prevent repetitive answers.
    If you ever require any help with any other issues please feel free to
    Start
    a New Thread
    for further assistance.
  3. Arc Arcanum Win User

    Why did I receive a 24 hour enforcement profile ban on Xbox Live?

    I did not receive any message explaining any reason behind the ban aside from the xbox console telling me of it with absolutely no information as to why.

    As for the custom picture the enforcement team didn't remove or change it, and the enforcement says nothing about the picture at all. It's not offensive in anyway either. I can link to it if it's desired.

    Also, correct me if I'm wrong, but aren't enforcement disputes handed off to a 3rd party agency (the xbox ambassadors) due to the Microsoft liability clause? Wouldn't that mean the ambassadors do have some sort of connection to the enforcement team?
  4. XBF Leo G Win User

    Why did I receive a 24 hour enforcement profile ban on Xbox Live?

    Hello Arc Arcanum,

    Thank you very much for bringing this issue to our attention. We're sorry to hear about the account suspension. The moderators, ambassadors and volunteer moderators do not have the ability to manage enforcement actions on an account. The decisions are made
    and upheld by the
    enforcement team
    . We have heard of instances where custom profile pictures that violate the Code of Conduct
    or
    Terms of Use
    can be the cause of suspensions. Did you receive a message from the
    enforcement team through your Xbox message center, or through your primary email address for your account regarding this issue?
  5. Nursemorph Win User

    Why did I receive a 24 hour enforcement profile ban on Xbox Live for my gamer pic?

    Says it all really: getting banned for using the unofficial Halo mascot...at the same time as Xbox is celebrating 20 years of Halo!!
  6. BrandonGill1 Win User

    Why did I receive a 24 hour enforcement profile ban on Xbox Live for my gamer pic?

    Hi Vinicius,

    It was 24-hour enforcement so I am not able to file a case review. I feel that there should be a better system for this for individuals such as myself who get falsely banned because of issues with the system.
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Why did I receive a 24 hour enforcement profile ban on Xbox Live for my gamer pic?

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