Why did I receive a 24 hour enforcement profile ban on Xbox Live?

Discus and support Why did I receive a 24 hour enforcement profile ban on Xbox Live? in XBoX on Consoles to solve the problem; As of late last night I received a 24 hour ban from editing my xbox live profile and I have absolutely no idea why. I have been a member of Xbox live... Discussion in 'XBoX on Consoles' started by Arc Arcanum, Mar 28, 2019.

  1. Arc Arcanum
    Arc Arcanum Guest

    Why did I receive a 24 hour enforcement profile ban on Xbox Live?


    As of late last night I received a 24 hour ban from editing my xbox live profile and I have absolutely no idea why. I have been a member of Xbox live since the release of Halo 2 and have never had a single infraction. I can't find out why this occurred either
    as there are no details on the supposed "infraction" and since it's 24 hours I also can't have it reviewed.

    The reason I'm confused is it states there was something offensive in my bio/location/etc.

    Here's the thing. I never filled out my profile. I have my xbox avatar, and my gamerpic is a picture of Monokuma from the Danganronpa series, neither of which are in anyway offensive. I had originally filled it out on the 360 about 8-9 years ago, and once
    again it was just a location and the bio contained a link to my website and nothing else.

    I can't find anywhere that having a url in your bio is against the ToS and that's the only thing I can think of. The enforcement site says that no enforcements are handed out without reviews but how could they review and ban something that doesn't exist
    since I've had no profile information for years?

    If anyone could possibly explain to me why this happened or what I could do about it I'd be grateful as there appears to be some sort of hiccup in the enforcement system.

    :)
     
    Arc Arcanum, Mar 28, 2019
    #1
  2. XBF Nestor S Win User

    Why did I receive a 24 hour enforcement profile ban on Xbox Live?

    Hey there Arc,



    We are sorry to hear about any issues you may be having due to an enforcement action.
    Unfortunately as this is forum support, you will not be able to reach the enforcement team here, and
    we wouldn't be able to assist further.



    Also we would recommend to take a
    look at Microsoft’s Code of Conduct Explained
    for Xbox Live Customers.


    Please visit our
    Code of Conducton
    the enforcement site to find out how to stay safe.

    We'll be locking the thread as this has no further resolution and in an effort to prevent repetitive answers.
    If you ever require any help with any other issues please feel free to
    Start
    a New Thread
    for further assistance.
  3. Arc Arcanum Win User

    Why did I receive a 24 hour enforcement profile ban on Xbox Live?

    I did not receive any message explaining any reason behind the ban aside from the xbox console telling me of it with absolutely no information as to why.

    As for the custom picture the enforcement team didn't remove or change it, and the enforcement says nothing about the picture at all. It's not offensive in anyway either. I can link to it if it's desired.

    Also, correct me if I'm wrong, but aren't enforcement disputes handed off to a 3rd party agency (the xbox ambassadors) due to the Microsoft liability clause? Wouldn't that mean the ambassadors do have some sort of connection to the enforcement team?
  4. XBF Leonzo G Win User

    Why did I receive a 24 hour enforcement profile ban on Xbox Live?

    Hello Arc Arcanum,

    Thank you very much for bringing this issue to our attention. We're sorry to hear about the account suspension. The moderators, ambassadors and volunteer moderators do not have the ability to manage enforcement actions on an account. The decisions are made
    and upheld by the
    enforcement team
    . We have heard of instances where custom profile pictures that violate the Code of Conduct
    or
    Terms of Use
    can be the cause of suspensions. Did you receive a message from the
    enforcement team through your Xbox message center, or through your primary email address for your account regarding this issue?
  5. ElectroFlying Win User

    Xbox enforcement team , REALLY

    Lets say it was the OP's custom profile pic that got him/her a 24 hour ban. Enforcement not being specific as to what warranted the 24 hour ban means that the OP is guaranteed to be banned again, unless he/she can figure it out all on there own.

    Point is, enforcement should be very specific as to why this or that ban and STOP hanging people without showing the individual the specific evidence that warrented the ban.

    We have all read in these very forums where a simple coms ban can lead to a console ban, so if it was a game pic that this OP a 24 hour ban, wouldn't it be disingenious of enforcement NOT to have said. "It was your gamer pic that you banned."??
  6. Flymonkey102 Win User

    Console banned randomly

    Like the others have said check the enforcement site for info on the ban. If it's on the profile you can apply for a case review unless the ban is for 24 hours.
Thema:

Why did I receive a 24 hour enforcement profile ban on Xbox Live?

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