Why did it change my GamerTag and account?

Discus and support Why did it change my GamerTag and account? in XBoX Accessibility to solve the problem; So i use my microsoft account for Minecraft on my Nintendo Switch, yesterday i went to log on and it made me connect my account again and so when... Discussion in 'XBoX Accessibility' started by TurningCupid, May 9, 2019.

  1. TurningCupid
    TurningCupid Guest

    Why did it change my GamerTag and account?


    So i use my microsoft account for Minecraft on my Nintendo Switch, yesterday i went to log on and it made me connect my account again and so when authenicating between my account Via iphone, it logged into a new Gamertag and i cannot retreive my actual account!

    Weeks of builds and all my minecraft friends and realms are gone! HELP!!

    :)
     
    TurningCupid, May 9, 2019
    #1
  2. The of gentil Win User

    Change gamertag

    I did not change my gamertag, I don't no why my gamertag change
  3. GreenAxemRanger Win User

    Why did it change my GamerTag and account?

    Like Palmetto said, I think your next course of action should be to log in to your microsoft account at account.microsoft.com. Once you log in at the top under your name you should see more actions. Click on that then
    edit profile. From there you should see Go to your xbox profile. Check there and see if everything is in order. It does sound like you've somehow hit up a brand new account but I can't say for sure.
  4. TurningCupid Win User

    Why did it change my GamerTag and account?

    Yes so when inlogged into minecraft it was a new random ganer tag and everything was gone, realms, friends, and achievements! It was the only email i used. Also ive been playing with the same gamertag since i got my switch months ago.
  5. XBF Nestor S Win User

    Why did it change my GamerTag and account?

    Hey there TurningCupid,

    We're glad to hear that everything was solved. We will be locking this post as resolved but please
    don't hesitate to
    Start
    a New Thread
    if you have any questions or concerns.

    Thank you for being a valued Xbox Member!
  6. XBF Nestor S Win User

    Why did it change my GamerTag and account?

    Hey there TurningCupid thanks for keeping in touch.

    We apologize for the inconvenience this has caused but rest assured we are here to help, in this matter the best
    course of action would be to Request
    a Callback
    from one of our Xbox Support Specialists since they are the best equipped, tool wise, to look up the correct email to get the account back up and running.
    Give it a shot and let us know how it goes
Thema:

Why did it change my GamerTag and account?

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