Why did microsoft put me through two hours of talking to my bank and their support to deny...

Discus and support Why did microsoft put me through two hours of talking to my bank and their support to deny... in XBoX Games and Apps to solve the problem; I wanted to refunt the [mod removed] pile known as Call of Duty: Cold War, microsoft said they'd be happy to refund it if i had proof of purchase, i... Discussion in 'XBoX Games and Apps' started by Promptus Mortis, Nov 23, 2020.

  1. Why did microsoft put me through two hours of talking to my bank and their support to deny...


    I wanted to refunt the [mod removed] pile known as Call of Duty: Cold War, microsoft said they'd be happy to refund it if i had proof of purchase, i got it, then they denied it. [mod removed], i don't want this terrible game, i want my money back.

    :)
     
    Promptus Mortis, Nov 23, 2020
    #1
  2. ngocphi Win User

    Why did microsoft put me through two hours of talking to my bank and their support to deny my request?

    If you played more then 2hours then no it doesnt qualify

    Its not a rental service
  3. StuartATrueRed Win User

    Why did microsoft put me through two hours of talking to my bank and their support to deny my request?

    If Microsoft denied the refund, then reply to the email you got, and explain in detail why you want a refund. Not liking the game is not a valid reason.
  4. ChrisDillow Win User

    X1 still hasn't shipped but you've been charged...

    i had the hold put on my account last thursday through microsoft and because the transaction wasnt processed within 3 business days my bank drops the pre authorization, microsoft support is no help whatsoever. all they have been able to tell me is i will
    have x1 on november two two..... pretty silly whats going on with me. wish i had pre ordered through a store retailer and not the manufacture
  5. LeviDerby Win User

    Can't purchase points

    My guess is if one purchase goes through and the next wont, some sort of fraud watch or lock was placed on the account by Microsoft of your bank or credit card company, it can happen for hundreds of reasons and I see it every day with my job.

    If a purchase with Microsoft points does not work then that means its definitely a lock on Microsoft's billing side, if the points do work, its most likely the bank, but if you contact support they are able to see why a transaction was denied. They are only
    ones able to provide a definite answer
  6. Bazajaytee Win User

    How to switch from disk to download?

    I had this a while ago where my account had a hold on it, they put me through to billing support and they removed the hold straight away. Not sure why they told you two weeks.

    Did you phone or web chat with them?
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Why did microsoft put me through two hours of talking to my bank and their support to deny...

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