Why did my minecoins disappear

Discus and support Why did my minecoins disappear in XBoX Games and Apps to solve the problem; I redeemed a minecoin giftcard and the marketplace says i have zero minecoins and my order history says that i have redeemed 3500 minecoins... Discussion in 'XBoX Games and Apps' started by AnthonyJr2, Nov 28, 2020.

  1. AnthonyJr2
    AnthonyJr2 Guest

    Why did my minecoins disappear


    I redeemed a minecoin giftcard and the marketplace says i have zero minecoins and my order history says that i have redeemed 3500 minecoins

    :)
     
    AnthonyJr2, Nov 28, 2020
    #1
  2. Misses Quinzel Win User

    Why did my games disappear?

    Hey there, firedrake4240!

    I'm sorry to see any dashboard issues! This is interesting, as I haven't seen this before. Do you happen to have an external hard drive that the games might be installed on? If so, it's possible that the hard drive has failed and the games aren't appearing
    anymore.

    If you don't have an external hard drive, and everything's on the internal, try a hard power cycle by holding the power button for 8-10 seconds. This should get you sorted.

    If the games still aren't showing up after that, I would suggest a
    factory reset
    . Try keeping your games and apps first; it could be just an issue with the OS and that needs to be refreshed. However, if that doesn't work, try a full factory reset.

    Let me know how it goes! We can dig into other troubleshooting if needed. :)

    --------------------------------------



    Xbox Forums Staff



    Be sure to check out the Xbox Forum Guidelines and if you're a member of the Xbox Insider Program, check out the Xbox
    Insider Program Forums
    for help with Insider Program troubleshooting.
  3. SAN555UA Win User

    Windows phone games players?

    Did the game of Six Guns disappear management button and a scale disappeared a health was 165 why did 10 become ???
  4. David Biehl Win User

    minecraft iOS purchases missing.

    we purchased minecoins through the apple store, and then used the minecoins to purchase the minecraft assets. i have a ios purchase history of buying minecoins ... but no history of assets bought with the minecoins. nor can i seem to restore said purchases.
    thats a huge problem! why cant i see this on my account?

    needless to say, we will not be making any more purchases. ever since microsoft integrated minecraft with xbox live the experience has gone downhill.
  5. ThomasKoriakin Win User

    Dragon Age Origins: Exclusive DLC was randomly downloaded somehow and disappeared the next day now I can't access my save file

    Yeah but then why did it disappear the next day?
  6. IntenseJames Win User

    Big Foot Sightings Discussion

    Weird.... why did he disappear? Big Foot is a ghost now lol
Thema:

Why did my minecoins disappear

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