why have my reward credits not been deposited

Discus and support why have my reward credits not been deposited in XBoX Rewards to solve the problem; hi i have 16000 reward credits which should of been deposited by the 15th may. I'm worried that my credits will not be deposited before the change to... Discussion in 'XBoX Rewards' started by THE PAULBREAKER, May 27, 2018.

  1. why have my reward credits not been deposited


    hi i have 16000 reward credits which should of been deposited by the 15th may. I'm worried that my credits will not be deposited before the change to Microsoft rewards. Could I please have my 16000 reward credits deposited as soon as possible thank you

    :)
     
    THE PAULBREAKER, May 27, 2018
    #1
  2. Mr Hairs
    Mr Hairs Guest
    Rewards not being deposited

    My rewards are not being deposited. The last time they were deposited was around 6 months ago. Before then it had been around 2 years. I have roughly 20,000 credits that will not deposit.

    Please could an MS member of staff look into why my rewards credits are not being deposited.
     
    Mr Hairs, May 27, 2018
    #2
  3. cutemanfresh
    cutemanfresh Guest
    No Xbox Live Rewards?

    I was wondering why I havent my rewards credits been deposited yet.
     
    cutemanfresh, May 27, 2018
    #3
  4. Smwutches
    Smwutches Guest

    why have my reward credits not been deposited

    It depends on when you received them. Credits are deposited by he following 15th or 30th of the month after you have ar least 5,000 pending. So if you get to 5,000 between the 1st and 15th, they are deposited at the end of the month. If you get to 5,000
    between the 15th and 30th, they are deposited by the 15th of the next month.

    So if you had the credits are May 1, they would be scheduled to be deposited in the next few days.
     
    Smwutches, May 27, 2018
    #4
  5. XBLRewards8
    XBLRewards8 Guest
    Hello,

    From the FAQ on Vault Credits:

    I claimed Rewards Credits from the vault. When will I receive them?

    If you claim Rewards Credits from the MyVIP Vault, they should appear as pending in your account within 96 hours. Once they are pending in your account, the normal deposit process kicks in. Generally if you have over 5,000 Rewards Credits pending in your
    account in the first half of any given month, that amount will be converted to your local currency and deposited into your Microsoft account on or around the 30th of that same month. If the Credits show as pending in the second half of the month, that amount
    will be deposited into your Microsoft account on or around the 15th of the next month.


    Please note you need at least 5,000 Rewards Credits pending to automatically trigger a deposit, though you can request a deposit for the next scheduled date as long as you have 1,000 Credits pending. Also, if you have ongoing issues with us depositing
    into your account, such as your account not matching up with your billing location, you might want to consider choosing a different prize from the vault, as we won’t be able to deliver your Rewards Credits until the deposit issue is resolved.
     
    XBLRewards8, Nov 3, 2018
    #5
  6. XBLRewards8 Win User

    why have my reward credits not been deposited

    Hello,

    From the FAQ on Vault Credits:

    I claimed Rewards Credits from the vault. When will I receive them?

    If you claim Rewards Credits from the MyVIP Vault, they should appear as pending in your account within 96 hours. Once they are pending in your account, the normal deposit process kicks in. Generally if you have over 5,000 Rewards Credits pending in your
    account in the first half of any given month, that amount will be converted to your local currency and deposited into your Microsoft account on or around the 30th of that same month. If the Credits show as pending in the second half of the month, that amount
    will be deposited into your Microsoft account on or around the 15th of the next month.


    Please note you need at least 5,000 Rewards Credits pending to automatically trigger a deposit, though you can request a deposit for the next scheduled date as long as you have 1,000 Credits pending. Also, if you have ongoing issues with us depositing
    into your account, such as your account not matching up with your billing location, you might want to consider choosing a different prize from the vault, as we won’t be able to deliver your Rewards Credits until the deposit issue is resolved.
  7. Smwutches Win User

    why have my reward credits not been deposited

    It depends on when you received them. Credits are deposited by he following 15th or 30th of the month after you have ar least 5,000 pending. So if you get to 5,000 between the 1st and 15th, they are deposited at the end of the month. If you get to 5,000
    between the 15th and 30th, they are deposited by the 15th of the next month.

    So if you had the credits are May 1, they would be scheduled to be deposited in the next few days.
  8. Smwutches Win User

    Have never recieved a reward to the best of my knowledge since 2014....???

    Your lifetime credits include all credits that you've earned since joining the program. So it does include credits that are still pending as well as any that have been deposited.

    If all of them are pending, support will check why.

    If some of them have been deposited, your rewards statement on the MyRewards section of the site will list when deposits took place. You can verify deposits into your account at http://commerce.microsoft.com
  9. Smwutches Win User

    My Reward credits have not been deposited

    Credits are scheduled for deposit based on when you get to 5,000 pending credits. If you get to 5,000 between the 1st and 15th, they are deposited by the 30th. If you get to 5,000 between the 15th and 30th, they are deposited by the 15th of the next month.
  10. Smwutches Win User

    Xbox live rewards

    For help with the Rewards program, it's best to post in the Xbox Rewards Questions support forum. If you're wondering why it was deposited, credits are automatically deposited by the following 15th or 30th of the month after you have at least 5,000 credits
    pending.
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why have my reward credits not been deposited

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