Why i can't buy a Xbox game pass ultimate subscription?

Discus and support Why i can't buy a Xbox game pass ultimate subscription? in XBoX Sales and Promo to solve the problem; I have two questions and hope you can help me :) When I try to buy the Xbox game pass ultimate subscription it appears: Check the account The... Discussion in 'XBoX Sales and Promo' started by JimenaFlorez Meza, Jul 4, 2019.

  1. Why i can't buy a Xbox game pass ultimate subscription?


    I have two questions and hope you can help me Why i can't buy a Xbox game pass ultimate subscription? :)

    When I try to buy the Xbox game pass ultimate subscription it appears:

    Check the account

    The option to pay for an existing subscription has been declined and is blocking this purchase.

    1. How can I cancel the existing subscription? It says that I have to pay to continue with the subscription but I didn't have enough balance on my account to pay it.

    2. Can I buy a 1 month trial subscription having a lower balance on my account than it costs? By example, i have $3000 Colombian pesos in my account, the trial costs $2000 Colombian pesos but after trial it costs $25900 Colombian pesos. Idk if you understand
    me Why i can't buy a Xbox game pass ultimate subscription? :(

    Thanks and hope you can help me!

    :)
     
    JimenaFlorez Meza, Jul 4, 2019
    #1
Thema:

Why i can't buy a Xbox game pass ultimate subscription?

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