Why i can't buy a Xbox game pass ultimate subscription?

Discus and support Why i can't buy a Xbox game pass ultimate subscription? in XBoX Sales and Promo to solve the problem; I have two questions and hope you can help me :) When I try to buy the Xbox game pass ultimate subscription it appears: Check the account The... Discussion in 'XBoX Sales and Promo' started by JimenaFlorez Meza, Jul 4, 2019.

  1. Why i can't buy a Xbox game pass ultimate subscription?


    I have two questions and hope you can help me Why i can't buy a Xbox game pass ultimate subscription? :)

    When I try to buy the Xbox game pass ultimate subscription it appears:

    Check the account

    The option to pay for an existing subscription has been declined and is blocking this purchase.

    1. How can I cancel the existing subscription? It says that I have to pay to continue with the subscription but I didn't have enough balance on my account to pay it.

    2. Can I buy a 1 month trial subscription having a lower balance on my account than it costs? By example, i have $3000 Colombian pesos in my account, the trial costs $2000 Colombian pesos but after trial it costs $25900 Colombian pesos. Idk if you understand
    me Why i can't buy a Xbox game pass ultimate subscription? :(

    Thanks and hope you can help me!

    :)
     
    JimenaFlorez Meza, Jul 4, 2019
    #1
  2. Christyna64 Win User

    Xbox Live Glitch

    When you upgraded to Game Pass Ultimate it converted the Xbox Live into Ultimate, which is why it might show Xbox Live canceled on the date you see. Also, buying any Xbox Live, Game Pass codes will be converted into the Game Pass Ultimate subscription time.

    Xbox Game Pass Faqs

    https://www.xbox.com/en-US/xbox-game-pass#faq
  3. telephotoedgar2 Win User

    Xbox Live Gold And Game Pass Ultimate

    No, you can't, if you buy gold separate it's cob¿nverted automatically in game pass ultimate
  4. Njal the Blue Win User

    Xbox live membership

    If you subscribe to Game Pass Ultimate, your remaining Xbox Live converts into Game Pass Ultimate days. If the Game Pass Ultimate has run out you can either carry on with Game Pass Ultimate, or buy Xbox Live on its own. If you cancel Game Pass Ultimate
    you lose any pre paid Xbox Live time.
  5. varialman69 Win User

    What happens to my xbox live gold account AFTER the Game Pass Ultimate expires?

    So if I buy 12 months of Xbox Gold, does it auto convert to Ultimate Game Pass or should I just purchase the 12 months of Ultimate Game Pass?
  6. Darkhawk Ninja Win User

    Why i can't buy a Xbox game pass ultimate subscription?

    Just to add to the great answer by Onyx Is Here, once you get to account.microsoft.com , go to the
    Services tab to see your current subscriptions and any overdue payments! Let us know if you still need help after this
Thema:

Why i can't buy a Xbox game pass ultimate subscription?

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