Why I will never use a credit card again to pay for the XBox Live Gold Subscription

Discus and support Why I will never use a credit card again to pay for the XBox Live Gold Subscription in XBoX Sales and Promo to solve the problem; I should have paid better attention at the time of linking my credit card to my nephew's Xbox Live Gold subscription. My credit card statement shows a... Discussion in 'XBoX Sales and Promo' started by Carl.cloud, Aug 16, 2019 at 9:03 AM.

  1. Carl.cloud
    Carl.cloud Guest

    Why I will never use a credit card again to pay for the XBox Live Gold Subscription


    I should have paid better attention at the time of linking my credit card to my nephew's Xbox Live Gold subscription.

    My credit card statement shows a renewed Xbox Live Gold subscription fee in the amount of $59.99.

    Now it's onto a disputed charge with the credit card company.

    Here's my chat with the MSFT rep on Tuesday, August 13th, 2019, 22:24:

    ene R has joined the chat

    Microsoft Answer Tech

    Welcome to Microsoft Support for Xbox. How can I help?

    Please be aware that if you switch apps or change focus to another window while working with us, you may get disconnected from your chat session. To ensure the best support experience, please stay active in this chat window.

    Thanks for contacting Microsoft Xbox Support, my name is Rene, I hope you are doing great today, how can I assist you?

    cancel my XBox Live Gold subscription

    Unfortunately, in the heat of the moment, I added my credit card number to my nephew's Xbox account.

    I am unable to login to Xbox because my current Microsoft profile is not affiliated with this credit card

    I should have paid my nephew cash for the subscription and had a parent enter their credit card to maintain the subscription.

    There is no telephone number to remove my credit card number from the nephew's account.

    https://support.microsoft.com/en-us...or-turn-off-recurring-billing-for-subscriptio

    https://support.microsoft.com/en-us...-for-subscriptio?fref=services_help_cancelSub

    and these support links don't help b/c I don't have access to my nephew's account

    HI and thanks for sharing all what happened at this time, I know you might fell frustrated for the situation

    But I would love to do my best to see what can be done now that I am here with you.

    So the subscription you want to cancel is you nephews subscription correct?

    Yes. I was just billed $59.99 . I discovered this on my credit card statement

    and no longer wish to pay for the subscription.

    OK, is there a way we can get acces to his account?

    These online support reference aren't helpful. It would be if I used my Xbox account to match with my credit card

    https://support.microsoft.com/en-us/help/4027815/microsoft-account-cancel-or-turn-off-recurring-billing-for-subscriptio


    https://support.microsoft.com/en-us...-for-subscriptio?fref=services_help_cancelSub

    Do you have his gamertag or email> that will be the easies way to go ahead and help you out with more steps

    No. no way to contact my nephew. Family is going through a divorce.

    and there family and religious issues afoot.

    No. There is no means to contact my nephew.

    No. None of the details. All I have is my credit card number to match the payment with the account

    OK

    So?

    IN this case of course I want to help you out!.

    but?

    And I am trying to see any other step, what it is stoping us is the fact that we need to acces that account

    to make sure we can request a refund for that charge

    keeping the window open...

    Sorry to insist is there a way we can access to your nephews account?

    I understand the issue on the family side but I really want to help you. and it is the only way to do it. the other way is that you will need then to go to your bank to dispute the charge.

    Here' s the plan: I will file fraud charges with the credit card company and if I go to the MSFT Shareholders meeting, I will yell and scream about this. Sounds like we've wrapped this up.

    THat's really too bad because I enjoy the MSFT Dividends and typing from a surface tablet

    So... the process is now up to the credit card company and I'll dispute the charge of $59.99. Have a good evening.

    :)
     
  2. DAZZA 433 Win User

    I'm done with microsoft and xbox one

    You have never been able to use your microsoft account balance to pay for a subscription and its likely this will never change, PayPal or credit card would be required or alternatively you can buy xbox live gold subscription cards from retailers.
  3. HomegrownSilky Win User

    I have a problem with the purchase of Xbox Live Gold

    It is because you cannot use currency in your account to pay for a subscription. The only ways you have ever been able to purchase Xbox Live Gold is with credit/debit card, Paypal or with a prepaid Gold subscription card. There has never been a way to
    use currency or points to buy Gold.
  4. Daft Badger Win User

    Xbox one vouchers

    No,you can't.

    You would need a xbox live subscription card for 1,3 or 12 months or you can pay by credit/debit card or paypal.

    Currency cards can't be used to pay for a xbox live gold subscription.
  5. Ratdoggg Win User

    New Currency System

    Why can't i use my account money to pay for a new subscription? Is it required to pay with a credit card or pre-paid gold membership card?
  6. Rylaker Win User

    Why I will never use a credit card again to pay for the XBox Live Gold Subscription

    You answered your own question in your first sentence "I should have paid more attention..."

    It's not microsoft's job to fix your error of putting your credit card on an account that you can't access. I would appreciate them trying to help you, and move on to disputing the charge, or just paying for it (your error) and cancelling the card.
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Why I will never use a credit card again to pay for the XBox Live Gold Subscription

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