Why isn't there a return option in my "purchase history" for a game I bought yesterday?

Discus and support Why isn't there a return option in my "purchase history" for a game I bought yesterday? in XBoX on Windows to solve the problem; Yesterday I bought Minecraft Bedrock Edition because I didnt know that multiple versions of MC exist for the PC. When I tried to return it today to buy... Discussion in 'XBoX on Windows' started by CATbread noms, Sep 6, 2019.

  1. Why isn't there a return option in my "purchase history" for a game I bought yesterday?


    Yesterday I bought Minecraft Bedrock Edition because I didnt know that multiple versions of MC exist for the PC. When I tried to return it today to buy the Java version, there was no option to let me in my purchase history. Customer support wasn't much
    help either. When I called they told me if that option doesn't appear in my purchase history or xbox.com/refund, I should wait a day and see if it shows up then.

    :)
     
    CATbread noms, Sep 6, 2019
    #1
  2. XA JJKILLERs Win User

    Why isn't there a return option in my "purchase history" for a game I bought yesterday?

    Yesterday I bought Minecraft Bedrock Edition because I didnt know that multiple versions of MC exist for the PC. When I tried to return it today to buy the Java version, there was no option to let me in my purchase history. Customer support wasn't
    much help either. When I called they told me if that option doesn't appear in my purchase history or xbox.com/refund, I should wait a day and see if it shows up then.
    Call in for refunds dont play the game at all
  3. steeledwand7664 Win User

    Why isn't there a return option in my "purchase history" for a game I bought yesterday?

  4. NeoDan123 Win User

    Why isn't there a return option in my "purchase history" for a game I bought yesterday?

    The refund process requires certain criteria before it can be eligible for a refund.

    Have purchased the game in the last 14 days.

    Have not played it for more than 2 hours.

    If you have played for more than 2 hours it will not be eligible for a refund unfortunatly.
  5. CATbread noms Win User

    Why isn't there a return option in my "purchase history" for a game I bought yesterday?

    "Call in for refunds"

    ----------------------------

    When I called, customer support only gave me two options. Either go to xbox.com/refund or refunding through the Microsoft order history. It doesnt appear at all in the former and it doesnt give me the refund option in the latter. Could he have just done
    it over the phone?

    "dont play the game at all"

    ------------------------------

    I played it the first day I got it for a few hours. When I talked to CS, I asked if that would be a problem and they said as long as it's within 14 days it should be fine. So, is that not true?
  6. AngelObullets Win User

    Why isn't there a return option in my "purchase history" for a game I bought yesterday?

    Hi there CATbread noms

    Please make sure you are on the right account that purchased the game. (The purchase of the game will be in the emails of the account that purchased it.) But it can take a while sometimes to appear on the purchase history list if you purchase it through
    the store, this is why the email's to sent out to literally be a receipt of the purchase.

    This is one way to check your purchase history, even though old link it does take you to the new area with ease. https://support.xbox.com/en-GB/billing/xbox-subscriptions/check-xbox-live-bill
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Why isn't there a return option in my "purchase history" for a game I bought yesterday?

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