Why must i pay again for owned games

Discus and support Why must i pay again for owned games in XBoX on Consoles to solve the problem; I uninstalled fable anniversary and it didnt show in my ready to install list. I assumed this was because it is in gamepass and was moved to that list... Discussion in 'XBoX on Consoles' started by TheNastyB0y, Sep 16, 2019.

  1. TheNastyB0y
    TheNastyB0y Guest

    Why must i pay again for owned games


    I uninstalled fable anniversary and it didnt show in my ready to install list. I assumed this was because it is in gamepass and was moved to that list for the time being. Then when i went to the store it said i had to pay for it again to own it but i have
    owned a digital copy since before gamepass existed. There is obviously a glitch in the servers that needs to be addressed, otherwise microsoft is cheating customers by making them pay again for games they havent played in a while, thinking they wont remember
    they already own them...my best guess is that the purchase histories from long enough ago are being deleted, causing the servers to no longer recognise software to be owned by the user.

    :)
     
    TheNastyB0y, Sep 16, 2019
    #1
  2. Exodus Scalpel Win User

    Why must i pay again for owned games

    Are you currently still owning the gamepass?

    It might be, that it will tell you to buy it because as you set it is recognized as gamepass game but it might change to normal after your gamepass membership runs out.

    If have the same problem with Gears 5.
  3. XBF Crystal P Win User

    Why must i pay again for owned games

    Hi there,

    Thanks for reaching out here in Xbox Forums. I'm sorry to hear about the issue you may be experiencing game licensing.

    For any billing or game licensing issues, I recommend to contact Customer Support for further assistance.

    Hope this helps.
  4. TheNastyB0y Win User

    Why must i pay again for owned games

    Look...start paying attention to the post more before giving a reply. I already stated in the FIRST post that i had exhausted all options you and the other mods have given me so stop telling people what to do when they say they already have made it clear
    they have done those things. Think before you act. I have been on the phone support and transferred to a specialist earlier to ask about this matter and they could not help but have instructed me to take my issue to corporate offices and i will do so. There
    is obviously nothing your mediocre support team is good for
  5. NLbawz Win User

    Why must i pay again for owned games

    Hey,

    Try manually searching for the game in the store and then try installing it through there.

    If it still doesn't show up:

    - Do you still own a GamePass subscription?

    - Does the game show up at all in your ''ready to install'' or ''installed'' library?
  6. Ripins Win User

    Why must i pay again for owned games

Thema:

Why must i pay again for owned games

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