Why would the warranty on my new xbox one x be expired?

Discus and support Why would the warranty on my new xbox one x be expired? in XBoX on Consoles to solve the problem; Hi, I purchased an Xbox One X (NBA 2K19 bundle) in December 2020. It currently is showing E102 errors when I start the xbox and I am unable to perform... Discussion in 'XBoX on Consoles' started by jimgfung, Mar 21, 2020.

  1. jimgfung
    jimgfung Guest

    Why would the warranty on my new xbox one x be expired?


    Hi,

    I purchased an Xbox One X (NBA 2K19 bundle) in December 2020. It currently is showing E102 errors when I start the xbox and I am unable to perform a factory reset (it just restarts and shows E102 again).

    The warranty is showing as expired when I check its status online. I contacted the retailer and they said that Microsoft starts the warranty when its manufactured, that the item I was sold was new, and that showing Microsoft my invoice will reset my warranty
    to begin when I actually purchased it.

    Is it true that the warranty starts by default when manufactured? How do I get in contact with a customer support rep? Clicking through the help portion of the xbox website keeps pointing me back at various unhelpful articles.

    :)
     
    jimgfung, Mar 21, 2020
    #1
  2. kev edin Win User

    Why would the warranty on my new xbox one x be expired?

    If you have proof of purchase, get in touch with Microsoft and send them a picture of your proof .

    Or go online and try register your xbox using the date you bought it . Good luck 👍
  3. xxxTIMBURYxxx Win User

    Why would the warranty on my new xbox one x be expired?

    I assume you mean December 2019?

    This can and does happen, depending on the retailer and how long the product has been on their shelf/inventory.

    You will need to contact
    https://beta.support.xbox.com/contact-us
    . As long as you have the required receipt, they should be able to adjust the warranty accordingly.
  4. NeoDan123 Win User

    Why would the warranty on my new xbox one x be expired?

    This exact thing happened to my neighbor about 2 weeks ago. Contacted the local support and they where unable to assist. Eventually the retailer he bought it from where willing to assist with fixing it, until they found out the console is a dud. They will
    be exchanging it for a new one for him.

    With the semi lockdown we currently have it will be a few days longer before he will be able to get it.
  5. sonicthoughts-22 Win User

    Why would the warranty on my new xbox one x be expired?

    I have tried to contact support but they say there is no way to contact support for this issue as my warranty has expired. This is a brand new device that i registered. same product. this is clearly an error with microsoft.
  6. AridLizard Win User

    Why would the warranty on my new xbox one x be expired?

    have you actually registered your Xbox?

    sign in at https://account.microsoft.com/devices/ then select your Xbox.

    if it then shows a blue button labelled Register Device you should click that and follow the onscreen instructions.

    it should then show the correct warranty status
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Why would the warranty on my new xbox one x be expired?

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