Windows Phone 8, Store freezing when trying to offline music

Discus and support Windows Phone 8, Store freezing when trying to offline music in XBoX Games and Apps to solve the problem; Hello, I have been having this issue a while now, when i choose music from my music collection to offline sometime it freezes. I tick the songs i... Discussion in 'XBoX Games and Apps' started by TommmyBadger, Apr 12, 2014.

  1. TommmyBadger
    TommmyBadger Guest

    Windows Phone 8, Store freezing when trying to offline music


    Hello,

    I have been having this issue a while now, when i choose music from my music collection to offline sometime it freezes.

    I tick the songs i want, choose download and then i get 'loading' scrolling across the top of the screen, nothing happens and then the store closes.

    you then cannot get back into the store until you reboot the phone. After a reboot it will then work, i have been trying to figure out what is causing this?

    here is what i have tried:

    Factory reset

    replaced my class 4 micro SD with a class 10 Samsung one

    tried offlining only over moble data, not wifi

    i had it happen just now, i managed to offline 3x albums, no issue went to offline a 4th, this time it did do something different... it offlined half the album i could see the progress off the tracks downloading it suddenly stopped and the download bar didnt
    move, the whole app stopped responding to touch and then closed.

    whilst this was happening, the rest of the phone functions fine i had music playing over bluetooth and that carried on no issues! so i know its something to do with the windows store.

    any suggestions, would be great I thought the factory reset would sort this but it didnt! I was hoping to pull some logs off for the MS Support team on twitter but they said that isn't possible

    :)
     
    TommmyBadger, Apr 12, 2014
    #1
  2. IRB
    IRB Guest
    syncing music from WP7 to WP8

    If you are using Windows Phone 8, you will need to use either the Windows 8 Store App, or the Windows Phone 8 desktop client to sync music across to your phone as the old Zune client and Media Player are not supported.
     
  3. BeetleComet
    BeetleComet Guest
    My music pass does not work

    Hello, could you please clarify your situation more please. Basically where are you trying to use Xbox Music; on Xbox 360, Windows 8 or Windows Phone 8? When you try to stream any music what happens. Does it stream or give you an error or do you only get
    30 seconds of the song? If you use Windows 8 or Windows Phone 8 try downloading a song/album and see what happens. Does it download, or give you an error?

    Thanks!
     
    BeetleComet, Apr 12, 2014
    #3
  4. IRB Win User

    syncing music from WP7 to WP8

    If you are using Windows Phone 8, you will need to use either the Windows 8 Store App, or the Windows Phone 8 desktop client to sync music across to your phone as the old Zune client and Media Player are not supported.
  5. BeetleComet Win User

    My music pass does not work

    Hello, could you please clarify your situation more please. Basically where are you trying to use Xbox Music; on Xbox 360, Windows 8 or Windows Phone 8? When you try to stream any music what happens. Does it stream or give you an error or do you only get
    30 seconds of the song? If you use Windows 8 or Windows Phone 8 try downloading a song/album and see what happens. Does it download, or give you an error?

    Thanks!
  6. An Xbox Dude Win User

    syncing music from Win8 laptop to Win7.5 phone.

    Yes, you will need the Xbox Music app on Windows Phone 8, when it is released.
  7. Mister Parks Win User

    Can't connect windows phone 7 device to xbox music pass

    Hello Jogador,



    I hate to be the bearer of bad news, but the Xbox Music pass, and Xbox Music are not available on Windows Phone 7 devices. Xbox Music is available on Windows 8, Windows RT tablets, Windows Phone 8, and the Xbox 360 console.



    I hope that this information helps.
  8. Drakken Saer Win User

    Windows Phone Xbox Music FAQ

    Hi notthepower,

    I think I may need to provide some slight clarification on this response. Music can be purchased from a Windows Phone 8 device, but not a Windows Phone 7 device. While using a Windows Phone 8, you will be able to make purchases from the Xbox Music store
    on the phone using any of the following payment methods:

    Mobile Operator billing (if supported by your carrier)

    Microsoft Currency

    PayPal

    or a Credit/Debit card

    From a Windows Phone 7, such purchases are no longer available with the transition away from Microsoft Points.

    Can you private message me what phone model you have? I can guide you on whether or not you will be eligible to make purchases from the Xbox music store on your phone.
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Windows Phone 8, Store freezing when trying to offline music

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