Wireless Xbox One controller won't interact with Xbox with external hard drive plugged in.

Discus and support Wireless Xbox One controller won't interact with Xbox with external hard drive plugged in. in XBoX on Consoles to solve the problem; I have been having problems with my Xbox one wireless controller and the external hard drive. I have figured (out after a long and painful process)... Discussion in 'XBoX on Consoles' started by TheDoctor25991, Oct 2, 2019.

  1. Wireless Xbox One controller won't interact with Xbox with external hard drive plugged in.


    I have been having problems with my Xbox one wireless controller and the external hard drive. I have figured (out after a long and painful process) that when the EHD is plugged in, the wireless controller will not work. It will turn on but will not
    interact with the Xbox. I have restarted it numerous times, unplugged it, done a hard reset where it has updated and i have logged back in (currently using my xbox glass on my phone) and i have done this over the last 2 days. I then reset it whilst the EHD
    was unplugged and this seemed to fix the problem of the controller not interacting with the xbox. However as soon as i plus it back in the controller stops working. This is extremely annoying as I cannot play any of my games, and at this moment in time i cannot
    afford a new hard drive, though if i were to get a new one i would lose a serious amount of games and data saved to my original one. Has anyone experienced this before and managed to get it sorted or is this something unfixable?????

    :)
     
    TheDoctor25991, Oct 2, 2019
    #1
  2. TheDoctor25991 Win User

    Wireless Xbox One controller won't interact with Xbox with external hard drive plugged in.

    Thank you for your quick response, however, this has never happened in the 6 years that i have had both the Xbox and external hard drive. They have been in the exact same position for those 6 years, and the problem only arose when my fiancee moved the
    Xbox to clean around the unit.
  3. XBF Javier R Win User

    Wireless Xbox One controller won't interact with Xbox with external hard drive plugged in.

    Hello Doctor,

    We thank you for bringing this inquiry to our forums community, and understand that this concerns an inability to connect your Xbox One controller to your Xbox One console while an external hard drive is plugged in.

    If unplugging the external hard drive has assisted with resolving the connection issue regarding your controller, the cause may be due to wireless interference from the external hard drive. Our suggestion here, please attempt following our
    troubleshoot your Xbox One wireless controller support article.

    Try this out for us and then let us know the results.

    Best wishes!
  4. JTL1E Win User

    Wireless Xbox One controller won't interact with Xbox with external hard drive plugged in.

    this could also be a issue because the hard drive might be blocking the RF reciver for the xbox?
  5. JayForeman Win User

    Network no longer works

    Here is a relevant note from the known issues summary, I hope you find it useful

    Wireless Networking:

    You may encounter a “wireless network hardware on this console is not working” error when connecting to Xbox Live with a wireless connection.

    Your Xbox One console may be unable to detect a wireless connection while an external hard drive is plugged in. Workaround: Unplug the external hard drive, hard reset the console, connect to WiFi, then connect the external hard driv
  6. THE 1 2 P Win User

    Can You Transfer An External Hard Drive Between Two Xbox One Systems Without Reformatting?

    So just to be clear I won't have to reformat my external hard drive when I plug it into a new Xbox One with saved data from the original Xbox One?
Thema:

Wireless Xbox One controller won't interact with Xbox with external hard drive plugged in.

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