Wrong confirmation email address

Discus and support Wrong confirmation email address in XBoX Rewards to solve the problem; Hi, i just claimed a 10 and a 5 dollar gift card with my gems but i think i wrote a wrong email address, it doesn't even exists and i want to know how... Discussion in 'XBoX Rewards' started by ObtainedToTo61, Jul 2, 2018.

  1. Wrong confirmation email address


    Hi, i just claimed a 10 and a 5 dollar gift card with my gems but i think i wrote a wrong email address, it doesn't even exists and i want to know how can a get them sent to my correct email address.

    :)
     
    ObtainedToTo61, Jul 2, 2018
    #1
  2. Dollydoodah
    Dollydoodah Guest
    Any Xbox game for £20 cheaper

    I had 2 emails back on 2 things I ordered saying email address was wrong...
    Then had confirmation email for the cancellation of one...
    Just had another email saying that this one would be refunded shortly (just checked and the money is back in bank)...

    But I haven't had these additional emails for the other one????
     
    Dollydoodah, Jul 2, 2018
    #2
  3. XBLRewards8
    XBLRewards8 Guest
    Missing email, my email just vanished, with gift code tokens from freedom playathon

    Hey roberts666,

    Apologies for the delay. We are still working with another promotional team for this sweepstakes to see if we can get any details on the email address you provided. Just for confirmation, can you confirm that the email address you provided in your private
    message is the email you registered into this sweepstakes with, and not your normal contact email? Since it is possible to register into the sweepstakes with any email address you wish to put into the registration form, we have seen some users look at the
    wrong address. Having this confirmation helps since we have had some cases where our other team could not find the email provided by the user, and after investigation, we found that the user mistyped their email address (for example, typing in a @htmail.com
    address instead of a @hotmail.com address). Knowing what the first part of the email address is expected to be can help significantly in identifying if a typo is the issue.
     
    XBLRewards8, Jul 2, 2018
    #3
  4. XBLRewards8
    XBLRewards8 Guest

    Wrong confirmation email address

    Hello ObtainedToTo61,

    We have sent this information to our Vault team to investigate. Once they can inform us on how to proceed, we will update this thread.
     
    XBLRewards8, Jul 6, 2018
    #4
  5. XBLRewards8
    XBLRewards8 Guest
    Hello ObtainedToTo61,

    Our other team will reach out to you via private message with this code, since we cannot alter user-registered information. You can see your messages by clicking your profile in the top right corner of this website, and selecting "Messages" from the drop
    down menu that appears. Here are the redemption instructions that would have been in your email:

    To redeem your prize from a browser:

    • Go to www.prepaiddigitalsolutions.com


    • Enter your prepaid digital token

    • Immediately use the virtual card to shop online, or choose a physical card that will be mailed directly to you.
     
    XBLRewards8, Nov 3, 2018
    #5
  6. XBLRewards8 Win User

    Wrong confirmation email address

    Hello ObtainedToTo61,

    We have sent this information to our Vault team to investigate. Once they can inform us on how to proceed, we will update this thread.
  7. XBLRewards8 Win User

    Wrong confirmation email address

    Hello ObtainedToTo61,

    Our other team will reach out to you via private message with this code, since we cannot alter user-registered information. You can see your messages by clicking your profile in the top right corner of this website, and selecting "Messages" from the drop
    down menu that appears. Here are the redemption instructions that would have been in your email:

    To redeem your prize from a browser:

    • Go to www.prepaiddigitalsolutions.com


    • Enter your prepaid digital token

    • Immediately use the virtual card to shop online, or choose a physical card that will be mailed directly to you.
  8. XBLRewards8 Win User

    Missing email, my email just vanished, with gift code tokens from freedom playathon

    Hey roberts666,

    Apologies for the delay. We are still working with another promotional team for this sweepstakes to see if we can get any details on the email address you provided. Just for confirmation, can you confirm that the email address you provided in your private
    message is the email you registered into this sweepstakes with, and not your normal contact email? Since it is possible to register into the sweepstakes with any email address you wish to put into the registration form, we have seen some users look at the
    wrong address. Having this confirmation helps since we have had some cases where our other team could not find the email provided by the user, and after investigation, we found that the user mistyped their email address (for example, typing in a @htmail.com
    address instead of a @hotmail.com address). Knowing what the first part of the email address is expected to be can help significantly in identifying if a typo is the issue.
  9. AchyGoose09072 Win User

    Wrong Email Address...

    Same boat bro.. I need to change my email address associated with my Xbox live (Windows Live actually) account. :/
  10. Miss Portia Win User

    WRONG EMAIL ADDRESS

    Unfortunately the only way to recover the account information is to use the same steps outlined here: xbox.com/forgot. We do apologize for the inconvenience.
Thema:

Wrong confirmation email address

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