Wrong email displaying

Discus and support Wrong email displaying in XBoX on Consoles to solve the problem; I really want an explanation to this because it never should have happened and freaked me out. When I went to redeem a game pass code it said "redeem a... Discussion in 'XBoX on Consoles' started by CassKelly, Aug 1, 2020.

  1. CassKelly
    CassKelly Guest

    Wrong email displaying


    I really want an explanation to this because it never should have happened and freaked me out. When I went to redeem a game pass code it said "redeem a code, it will be added to *insert email*. The email it showed wasn't the account I was logged into.
    Not only that, but that email was for a yahoo account that I have never signed into on xbox. If I try to enter that email on microsoft's website it says "account doesn't exist". When I closed out of it and tried to redeem the code again, the correct email
    displayed so it was clearly a glitch. But I want to know how to prevent that from happening again. I do not want the two emails connected to each other in any way. How is my xbox even displaying this email that it shouldn't know exists?!

    :)
     
    CassKelly, Aug 1, 2020
    #1
  2. Loraine Mon Win User

    Displaying the wrong game

    Hi,

    There are various reasons why you are experiencing this issue. It is a possible issue with the server or the Xbox app needs an update.

    To better assist you with your concern, kindly answer the following questions:

    • Does it show the same thing if you are logged in to your account on
      Xbox.com
      ?
    • Does the issue occur on a different profile?


    It does show this as well on Xbox.com

    As far as I know, this doesn't happen on other profiles. I have seen my friend playing the same game on the PC and it correctly showed the game's title on his profile.

    Some insight on where to find the update button in the Xbox app would be very helpful
    Thank you for your response. Based on your answers, it is a possible error in your profile.

    We recommend that you update or check your profile's online privacy and safety settings by following the steps on this

    link
    .

    You can disable and enable the settings to refresh them.

    You can also manually update the Xbox app on your computer by uninstalling and reinstalling it.

    Here's how:

    1. Click Start, and then type Windows PowerShell on the search box.
    2. Right-click, and then select Run as administrator.
    3. Type the following command to uninstall Windows Store: Get-AppxPackage *xboxapp* | Remove-AppxPackage
    4. Hit Enter.
    5. Launch Windows Store and download Xbox App.

    If you need further assistance, let us know.
  3. XxSpark2FlamexX Win User

    Displaying the wrong game

    Hi,

    There are various reasons why you are experiencing this issue. It is a possible issue with the server or the Xbox app needs an update.

    To better assist you with your concern, kindly answer the following questions:

    • Does it show the same thing if you are logged in to your account on
      Xbox.com
      ?
    • Does the issue occur on a different profile?
    It does show this as well on Xbox.com

    As far as I know, this doesn't happen on other profiles. I have seen my friend playing the same game on the PC and it correctly showed the game's title on his profile.

    Some insight on where to find the update button in the Xbox app would be very helpful
  4. Loraine Mon Win User

    Displaying the wrong game

    Hi,

    There are various reasons why you are experiencing this issue. It is a possible issue with the server or the Xbox app needs an update.

    To better assist you with your concern, kindly answer the following questions:

    • Does it show the same thing if you are logged in to your account on
      Xbox.com
      ?
    • Does the issue occur on a different profile?
  5. XBLRewards8 Win User

    Wrong email

    Hello ZoomyRamen,

    The Credits will still be placed as pending on your account. However, any Vault prize that involves tokens or codes will send that code to the email you registered with.
  6. Miss Kleo Win User

    Wrong email

    Hey again, OhBbyOh! If that's the case, than I'm not sure if we'll be able to help you retrieve that gamertag. It sounds like you've been through all the potential steps and have not been able to provide enough information. I wish I had better news but it
    seems your brother will need to start a brand new account. Make sure this time to set it up with a valid email and password you'll remember. More importantly make sure to set up your security proofs!
Thema:

Wrong email displaying

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