Wrong purchase

Discus and support Wrong purchase in XBoX Games and Apps to solve the problem; Hello, I accidentally bought Halo: Spartan for Xbox 360. I meant to purchase it for Xbox One. The game has not been downloaded yet. Is there a way to... Discussion in 'XBoX Games and Apps' started by Eve Digitized, Apr 12, 2014.

  1. Wrong purchase


    Hello,

    I accidentally bought Halo: Spartan for Xbox 360. I meant to purchase it for Xbox One. The game has not been downloaded yet. Is there a way to have this game exchanged without losing my purchase?

    :)
     
    Eve Digitized, Apr 12, 2014
    #1
  2. Smwutches
    Smwutches Guest
    wrong purchase

    Any One game will work on any version of the One. So there is no need to return it or exchange it.
     
    Smwutches, Apr 12, 2014
    #2
  3. FurkanAltun1
    FurkanAltun1 Guest
    wrong purchase

    I bought a product wrong I want to request a refund
     
    FurkanAltun1, Apr 12, 2014
    #3
  4. Smwutches
    Smwutches Guest

    Wrong purchase

    You would have to contact support to see if there is anything they can do. 1-800-4my-xbox if you're in the US/Canada or
    support.xbox.com/contact-us
     
    Smwutches, Apr 12, 2014
    #4
  5. onyxishere Win User

    Wrong purchase

  6. XBF Diego M Win User

    wrong purchase

    Hey Furkan,

    Thank you for reaching out to us today.

    To request a refund for a purchase, you will need to submit a
    refund request form
    that will then be reviewed by refund specialists. It can take up to 48 hours to review and you will be sent an email confirmation.
  7. onyxishere Win User

    Wrong Purchase

    Sorry, but there's nothing that can be done. Xbox does have a strict "No Refund" policy so I don't believe that you'll be able to get the money back for that game.
  8. XBF Diego M Win User

    wrong purchase

    Hey Furkan,

    Please keep in mind the
    Xbox Forum Rules and Guidelines
    when making posts or replies. We are here to help and provide information. The refund request form and contacting Xbox Support are the only ways you can get assistance for this matter.

    Apologies for any inconvenience this may cause.
  9. Smwutches Win User

    Wrong purchase

    You would have to contact support to see if there is anything they can do. 1-800-4my-xbox if you're in the US/Canada or
    support.xbox.com/contact-us
Thema:

Wrong purchase

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